Product Manager

Company Description

Public-i has been designing, developing and delivering AV and streaming solutions for more than 25 years. During that time we have built a reputation for providing our clients with the highest possible standards of support and customer service – with our customer delivery team on hand to ensure all our clients’ webcasts run smoothly.

Own the product lifecycle across Public-i's core products (Connect, HybridLink for Teams, CameraControl, SpaceManager), working closely with development, AV, and client-facing teams to turn user needs into well designed, functional, well-communicated and well delivered improvements.

• Role Description This is a full-time Product Manager role based in Hove with a hybrid working arrangement, allowing some work from home. Salary up to £60k depending on previous experience.

Key responsibilities of this role include:

· Own and maintain the product roadmap across Public-i software services

· Define clear product backlog item specifications

· Take part in stand ups, sprint planning and backlog refinement. Manage and prioritise the product backlog.

· Gather and validate user needs — running user groups and surveys

· Manage the release process and communicate changes to clients and internal teams

· Own bug triage — reporting, prioritisation and tracking fixes through to release

· QA testing of features ahead of release

· Maintain product documentation and the knowledge base

· Translate technical changes into user-facing language — what changed and which problem it solves

· Contribute product content and copy for digital marketing

Skills:

The role requires a range of skills, some of which are set out below;

Essential:

· Proven product management / product ownership experience in a software product environment

· Strong grasp of agile delivery and backlog management

· Confident communicating with non-technical, public-sector stakeholders

· Enough technical literacy to work credibly with developers and AV engineers and to write clear specs

· Excellent written communication — able to make technical change legible to a lay audience

Desirable:

· UX design experience

· UI / graphics design skills

· R&D / software strategy instinct, including interest in emerging areas like AI-assisted features

· Marketing understanding — comfortable contributing to content, positioning and client communication

· Familiarity with third-party integration / vendor relationships (e.g. API partners, AV manufacturers)

· Understanding of the UK public sector / democratic services context — councils, committee meetings, webcasting — or a demonstrable ability to get up to speed fast

Person Specification

You will be an experienced product leader who combines commercial awareness with technical understanding and strong leadership skills.

You will ideally have:

· Proven experience leading product development within a technology or AV sector.

· Demonstrable success delivering new products from concept through to launch.

· Strong understanding of product lifecycle management.

· Excellent leadership and people management skills.

· Ability to translate customer requirements into successful technical products whilst managing the Company’s budget interests within that process.

· Strong project management and organisational skills.

· Excellent communication and stakeholder management abilities.

· Commercial awareness with experience building business cases and evaluating market opportunities.

· Confidence working in a fast-paced SME environment where flexibility and initiative are valued.