Freelance Product/Tech Trainer

Within Publicis Groupe’s Intelligent Creativity business, we specialize in bringing creative ideas to life, and to consumers. By combining 100 years of craft excellence with 6,000 experts across 52 locations of the world’s biggest studio network, we leverage the industry’s richest data, through the power of agentic AI, to radically redefine content production with Intelligent Content. We intuitively deliver this through Marcel Make, the world’s first Intelligent Content agent. The result? Predictively performing content that unlocks business growth in unprecedented ways. No more guesswork. No more waste.

Just content that works, working a lot harder.

What you’ll be doing

As a Freelance Product Trainer, you will be responsible for designing and delivering engaging, effective and memorable training programmes for external clients. Your work will be essential in:

• Driving product adoption and customer confidence
• Improving user proficiency and self-sufficiency
• Ensuring a consistent understanding of product features, updates and best practices
• Creating a positive and professional learning experience that reflects our brand

Key responsibilities include:

• Delivering live virtual training sessions, workshops and webinars
• Tailoring content to suit different audiences, levels of technical ability and use cases
• Keeping stakeholders engaged, energised and involved throughout sessions
• Responding confidently to questions and adapting delivery in real time
• Supporting ongoing enablement through documentation, recordings or follow-up materials
• Collaborating with internal product and customer teams where needed

Experience we’re looking for

• Previous experience delivering product or technical training, ideally within a technology environment
• Familiarity with SaaS products or enterprise software (highly desirable)
• Experience training external customers or clients rather than internal-only audiences
• Comfort facilitating virtual learning for individuals and groups

Skills & personal qualities

• Excellent presentation, facilitation and interpersonal skills
• A confident, engaging and approachable style — you’re comfortable being “on screen”
• Strong written and verbal communication skills
• Ability to translate technical concepts into clear, simple language for non-technical audiences
• Adaptable, organised and proactive in a fast-paced environment
• Proficiency with training and delivery tools (LMS, Zoom, MS Teams)