Customer Success Manager

Open to applicants in London or Dublin: either locations are hybrid (2 office days)

About Publift

Publift is a leading global ad tech company that empowers digital publishers with cutting-edge technology, tools, and services to maximise programmatic revenue across their advertising inventory. We partner with publishers worldwide to optimise their ad operations and drive sustainable revenue growth through innovative solutions and expert support. Publift is part of the Car Sales Group, and we exhibit the following core values in our day to day:

• We’re passionate about what we do: Our energy and commitment drive us to deliver great outcomes.
• We think differently: Innovation is at our core. We challenge convention and seek better ways to do things.
• We’ve got the courage to try new things: We embrace experimentation and learn from failure.
• We collaborate for growth: We believe in the power of teamwork to unlock potential and scale impact
• We have fun, but we get it done: We balance performance with enjoyment, creating a workplace that’s both productive and energising.

Role Overview

We are seeking an experienced Customer Success Manager to join our growing team. This person will be responsible for building and maintaining strong relationships with our publishers, ensuring they maximize value from our advertising solutions. This role will focus on understanding publisher goals, driving adoption of our platforms and products, and providing strategic guidance to improve monetization, performance, and long-term partnership success. The Customer Success Manager will act as a trusted advisor, coordinating with internal teams to deliver solutions, resolve issues, and proactively identify growth opportunities.

What You Will Do:

We are looking for experienced Customer Success Manager to join us in this growth phase and help us create the ideal customer experience for our clients. You will:

• Manage and expand a portfolio of accounts across our top tier
• Relay customer feedback to the product team, ensuring we're developing the best technology to suit our customers' needs
• Craft persuasive sales propositions using internal and external data sources
• Find new optimisations and opportunities to grow your clients revenue
• Keep our clients abreast of emerging trends in programmatic advertising
• Contribute to vendor and partner evaluations, assisting the wider team members with analysis for trials and integrations

Who You Are:

• Experienced working in Customer Success/Account Management (min 3yrs) at ad tech company (sell side/publisher side preferred but not essential)
• You have a working knowledge of ad-serving and programmatic advertising concepts. For example, you understand how ad servers work, how programmatic auctions are constructed and run, etc. and feel comfortable explaining such concepts to clients
• Preferred (but not essential): proficient in use of GAM
• Strong communicator across diverse roles and levels within an organization and advocate for your client needs
• Comfortable working across several platforms (eg SSPs, tech partners) and learn technical capabilities within the programmatic ecosystem (eg. SSPs, cookieless solutions, DSPs)
• You are skilled with numbers and analytics. You are able to slice large datasets in Sheets/Excel, spotting patterns, distinguishing correlation from causation, and communicating insights clearly, both written and verbal
• A perfect blend of commercial acumen and customer relationship management
• Known for being target-driven and consistently achieving goals
• Thrive in a fast-paced environment: you can easily adapt to the pace of industry development and company growth