IT Support Engineer
3rd Line Support Engineer
Milton Keynes
Are you an experienced 3rd Line Support Engineer looking for a role where your expertise will make a meaningful impact? Do you thrive in a fast-paced, client-focused MSP environment, juggling projects, escalations, and mentoring with calm confidence If so, you may be exactly who we’re looking for.My Client is seeking a highly capable, hands-on 3rd Line Senior Support Engineer to join our dynamic service team. This role is central to delivering the excellent service we’re known for—supporting diverse client environments, deploying cutting-edge solutions, and leading technical improvement.
About the RoleAs a senior engineer, you’ll own escalated incidents, deliver technical projects, and guide both clients and colleagues toward robust, modern solutions.
This is a varied role covering a broad set of technologies across multiple industries, including legal, logistics, manufacturing and professional services.
Key Responsibilities-
Lead and deliver complex projects:
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- Office relocations, server/cloud migrations, onboarding, and infrastructure upgrades
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- M365 migrations (Exchange, file shares to SharePoint/OneDrive)
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- VoIP and Teams telephony deployments
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Configure and support:
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- Routers, firewalls, switches, access points
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- Windows Server (installations, upgrades, AD/DNS/GPO management)
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- Virtual platforms: Hyper-V, RDS farms, Citrix (including Citrix Published Apps)
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Administer and secure Microsoft 365:
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- Azure AD, Intune, Endpoint Manager, Teams, OneDrive, SharePoint
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- MFA, Conditional Access, and compliance/security policies
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Deploy and manage backup & cybersecurity tools (Veeam, EDR/XDR solutions, M365 backups, email filtering)
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Work with mobile device management (Android, iOS)
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Ensure proactive monitoring and remediation using RMM and ITSM platforms
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Mentor 1st / 2nd line engineers, assist with documentation, and contribute to continuous improvement
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Adhere to SLAs, prioritise effectively, and communicate clearly with end-users and stakeholders
You are a proactive problem solver with a passion for technology and a commitment to delivering real value to clients. You work well under pressure, balance BAU and project work effectively, and can explain complex topics in plain English.
You’ll ideally have:-
10+ years’ IT experience, including at least 3 years in a 3rd line/Senior MSP role
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Proven expertise in M365/Azure ecosystem and Windows Server environments
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Strong knowledge of networks, firewalls, DNS, DHCP, VLAN’s, VPN and ZTNA technologies
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Experience with RMM/PSA platforms
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Hands-on knowledge of backup and cybersecurity tooling
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A full UK driving licence and willingness to travel occasionally to client sites
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Calm under pressure, solutions-oriented
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Strong ownership of technical problems
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Confident communicator across all technical levels
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Balances project delivery and escalated support work effectively
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Curious, continuously learning, and up-to-date with evolving technology
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A collaborative mindset with a desire to coach others and improve processes
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Excellent communication and time management skills
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Champions documentation, knowledge sharing, and consistency
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Competitive salary
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Company laptop
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Ongoing training and certification support
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Workplace pension scheme
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A close-knit team with a strong culture of collaboration and excellence
Skills:
Office 365 / O365, Citrix and Hyper-V, Handheld device support, Windows Server, Active Directory / AD, MS Exchange, Firewalls, Network Support
- Company
- Pulse IT Recruitment Ltd
- Location
- Milton Keynes, Buckinghamshire, England, United Kingdom
- Employment Type
- Full-Time
- Salary
- £28,000 - £50,000 per annum, Negotiable, Inc benefits
- Posted
- Company
- Pulse IT Recruitment Ltd
- Location
- Milton Keynes, Buckinghamshire, England, United Kingdom
- Employment Type
- Full-Time
- Salary
- £28,000 - £50,000 per annum, Negotiable, Inc benefits
- Posted