Lead Product Manager

🚨 STAFF PRODUCT MANAGER 🚨

⚡ Platform Product | Operations | Customer Journeys | Consumer Tech ⚡

I’m exclusively partnering with a major consumer technology business on the search for a Staff Product Manager to lead a critical product transformation programme across complex customer payment, collections and operational journeys.

📍London or Bath/Bristol

🏢Hybrid - min1 day a week in either of the above locations

💷Up to £120K base + fantastic benefits

⏱️Start ASAP

This is a high-impact Product role sitting at the intersection of:

💡 Product Strategy

💡 Platform & Backend Systems

💡 Operations

💡 Customer Experience

💡 Product Delivery

💡 Data-Driven Decision Making

They need someone who thrives in complexity...someone who can take operational challenges, technical systems, customer journeys and stakeholder demands, then translate them into clear product roadmaps and scalable delivery plans.

🛠️ You’ll be:

✔️ Leading platform and operational product strategy

✔️ Working across multiple Agile engineering squads

✔️ Driving systems and process transformation

✔️ Improving customer payment & support journeys

✔️ Collaborating across Product, Technology & Operations

✔️ Managing complex cross-functional stakeholders

✔️ Delivering large-scale product change in a data-rich environment

👀 Strong fit if you have experience in:

⚡ Consumer Tech

⚡ B2C Platforms

⚡ Subscription businesses

⚡ Ecommerce/Marketplace environments

⚡ SaaS

⚡ FinTech

⚡ Telecoms

⚡ Energy

⚡ Other regulated or operationally complex sectors

✅ Ideal background:

• Platform Product Management

• Technical/Product Operations environments

• APIs & backend systems

• Complex customer journeys

• Billing, payments or collections

• Product transformation programmes

• Data-led product decisions

• Operational/process-heavy ecosystems

This role needs someone who is:

🧠 Strategic but hands-on

⚡ Delivery-focused

🤝 Low ego & collaborative

💬 Strong with stakeholders

❤️ High EQ & customer empathy

📈 Comfortable navigating ambiguity and change

This is NOT a feature factory role.

It’s an opportunity to solve genuinely difficult customer and operational problems at scale within a modern Product & Technology environment.