Salesforce Business Process Manager

A well-established UK-based organisation is seeking a Salesforce Business Process Manager to take ownership of Salesforce process optimisation and adoption across the business. This is a full-time, permanent role based in Ipswich.
The role will focus on improving how Salesforce is used across the organisation, particularly across opportunities, leads, and forecasting. Working closely with sales, operational teams, and IT, you will lead the design and improvement of Salesforce-driven business processes, ensuring the platform is used effectively and consistently across the business.
Working alongside an existing Salesforce Product Owner responsible for configuration and technical delivery, this role will focus on process leadership, stakeholder engagement, and maximising the value of Salesforce. You will take ownership of how Salesforce supports the business operationally, driving best practice usage and motivating teams to fully adopt the platform.

Key areas of responsibility:

• Taking ownership of Salesforce business processes across the organisation
• Analysing, mapping, and improving workflows across opportunities, leads, and forecasting
• Driving best practice use of Salesforce to improve efficiency, visibility, and data quality
• Working with business stakeholders to increase Salesforce adoption across teams
• Collaborating with the Salesforce Product Owner responsible for configuration and platform delivery
• Supporting optimisation initiatives, process redesign, and potential system integrations
• Building strong relationships with internal teams and international stakeholders
• Supporting change management and continuous improvement initiatives

Background and Experience:
You will likely have experience operating in roles such as:

• Salesforce Business Analyst
• CRM Business Analyst
• Business Process Manager
• Salesforce Functional Lead
• Business Systems Analyst

In addition, you will bring:

• Proven experience working with Salesforce to analyse and improve business processes
• Experience mapping and redesigning end-to-end workflows within CRM platforms
• Strong stakeholder engagement across sales, operational, and leadership teams
• Familiarity with process improvement methodologies such as Lean or similar frameworks
• Experience identifying inefficiencies and implementing practical process improvements
• Understanding of how Salesforce integrates with wider business systems

The role will involve occasional international travel to collaborate with group stakeholders, typically a small number of visits each year.

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