Job Vacancy

Senior IT Support Technician

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Join a leading educational organisation in Bournemouth, providing vital IT support across a dynamic and collaborative environment.

Please note, this role is based on site in Bournemouth, Mon-Fri.

Key Responsibilities
  • Deliver 1st and 2nd line technical support to staff and students, ensuring smooth day-to-day IT operations.
  • Monitor, prioritise, and resolve support requests efficiently, escalating complex incidents where necessary.
  • Maintain and support IT infrastructure including Windows, Office 365, and core network services (AD, DHCP, DNS).
  • Manage and track IT assets, licences, and documentation to ensure accuracy and compliance.
  • Support cloud and on-premises platforms including Microsoft 365, Teams, and SharePoint.
  • Assist with projects, upgrades, and system improvements, contributing to a secure and stable IT environment.
  • Champion cybersecurity awareness within the organisation.
  • Collaborate with central IT teams to resolve infrastructure or system-wide issues promptly.

About You
  • Proven experience providing 1st & 2nd line technical support.
  • Strong troubleshooting skills across Windows 10/11, Microsoft 365, and network systems.
  • Familiarity with Azure AD & Intune.
  • Excellent communication and customer service skills, with a calm, proactive approach.
  • Strong attention to detail and ability to document processes clearly.
  • Able to work independently, manage multiple priorities, and maintain a positive, solution-focused attitude.

What Next? - Apply Now!
Company
Pure Resourcing Solutions Limited
Location
Bournemouth, Dorset, United Kingdom
Employment Type
Permanent
Salary
£30000 - £40000/annum
Posted
Apply Now
Apply Now
Company
Pure Resourcing Solutions Limited
Location
Bournemouth, Dorset, United Kingdom
Employment Type
Permanent
Salary
£30000 - £40000/annum
Posted