Graduate Software Support Engineer

This role is an onsite role based in Essex. Paying up to £35,000Are you a recent engineering graduate with a passion for problem-solving and helping customers succeed? This is an exciting opportunity to join a forward-thinking technology business as a Graduate Customer Support Engineer. You’ll play a key role in ensuring customers get the very best from their products, becoming a trusted technical partner and making a real impact from day one.The Role As a Graduate Customer Support Engineer, you’ll work directly with customers to troubleshoot issues, resolve technical questions, and provide guidance on the installation and use of cutting-edge products. You’ll collaborate with internal engineering and product teams, capturing feedback and contributing to the continuous improvement of the technology. This is a varied, customer-facing role where you’ll develop your technical expertise while building strong relationships with users across different industries.What you’ll be doing:

• Supporting customers with installation, configuration, and ongoing product queries
• Diagnosing and resolving technical issues, escalating complex cases where needed
• Creating and updating knowledge base articles, guides, and resources
• Delivering training sessions to help customers get the most from their systems
• Acting as a key link between customers and internal engineering teams, sharing feedback to drive product enhancements
• Working within agreed service levels to ensure a high-quality customer experience

About you:

• Degree in Engineering (Electronics, Computer Science, or related discipline)
• Knowledge of at least one programming language (C#, .NET, Python, LabVIEWTM, VeriStandTM)
• Strong analytical and problem-solving skills
• Excellent communication skills with the ability to explain technical concepts clearly
• Adaptable, proactive, and able to work well under pressure

Desirable skills:

• Familiarity with Salesforce ServiceCloud or similar CRM tools
• Knowledge of international standards for instrument control (PXI, LXI, VISA, IVI)
• Practical experience with Test & Measurement instrumentation

Why apply? This role offers an excellent platform for a graduate engineer looking to start their career in a technical and customer-focused role. You’ll gain exposure to complex systems, work alongside experienced engineers, and develop both your technical and professional skills within a supportive environment.