Head of Renewals

Head of Renewals Hybrid working | UK-based Permanent Pure Resourcing is partnering with a privately owned, growth-oriented technology services organisation to appoint a Head of Renewals. This is a senior commercial operations role with responsibility for protecting and expanding recurring revenue, strengthening client retention, and professionalising renewal and contract governance across the business. Operating at both a strategic and hands-on level, the successful candidate will take ownership of the renewals engine, leading a specialist team and working cross-functionally to bring greater structure, predictability and insight to subscription and contract performance. The Role The Head of Renewals will sit within a central shared services function and will be accountable for the end-to-end renewal and contract lifecycle. You will act as the commercial guardian of recurring revenue, ensuring renewal activity is timely, accurate and aligned to wider business objectives. This role will suit someone who enjoys building frameworks, improving visibility and driving operational discipline, while still remaining close to the detail. You will work extensively with senior stakeholders across finance, commercial, operations and product to ensure renewal activity supports long-term growth rather than reactive revenue recovery. Key Areas of Accountability Renewals Ownership & Revenue Protection

• End-to-end leadership of the renewal lifecycle across contracted and subscription services
• Driving consistency, accuracy and control within renewal processes
• Ensuring price changes, licence amendments and contract variations are correctly applied
• Minimising churn, revenue leakage and billing errors

Leadership & Stakeholder Management

• Managing and developing a renewals and contracts team
• Building strong working relationships with finance, sales, operations and suppliers
• Acting as a senior escalation point for complex commercial or contractual issues
• Providing clear insight and recommendations to leadership teams

Commercial Insight & Retention

• Using commercial and customer data to identify at-risk revenue early
• Supporting retention initiatives through structured contract and renewal management
• Enabling upsell and cross-sell conversations through timely and well-governed renewals
• Overseeing cancellation and complaint-related contract activity

Process, Data & Systems Improvement

• Improving data quality and renewal visibility across internal systems
• Reducing reliance on manual processes through automation and standardisation
• Improving forecasting accuracy and renewal pipeline confidence
• Creating meaningful reporting across renewals, margins and customer trends

Experience & Skills Required Essential

• Proven experience in a recurring revenue, subscription, SaaS or managed services environment
• Strong commercial judgement and confidence working with contractual and financial data
• Experience leading or significantly influencing renewal or billing operations
• Comfortable operating across CRM, finance and reporting platforms
• Highly analytical with strong Excel and reporting capability
• Able to influence senior stakeholders without direct authority

Desirable

• Background in technology, IT services or software-led organisations
• Experience within a scaling or private equity–backed business
• Exposure to ARR, revenue forecasting or subscription economics
• Track record of improving operational maturity within renewals or contracts

Why This Role? This is an opportunity to take real ownership of a critical commercial function within a business that values structure, accountability and continuous improvement. You’ll have the autonomy to shape how renewals are managed, the visibility to influence senior decision-making, and the platform to build a high-performing team in a growing organisation.