IT Support Engineer
IT Support Engineer£35,000-45,000Based on site in CambridgeI'm pleased to be supporting a fast-growing and innovative organisation in the search for an experienced IT Support Engineer to join their team in Cambridge.Key Responsibilities
- Provide 2nd Line support for Microsoft 365, Windows, and desktop-related issues
- Troubleshoot hardware, software, and network problems (both face-to-face and remotely)
- Resolve escalated support tickets with a customer-focused approach
- Support onboarding processes, including account and device setup
- Manage and support Office 365 applications (Teams, SharePoint, Exchange)
- Maintain and update IT documentation and user guides
- Assist in infrastructure improvement and IT projects
- Troubleshoot issues with desktop, network and application performance
- Administer and manage Azure AD, Intune, Group Policy, 2FA, SharePoint and Teams
- Support Wi-Fi, VPNs, network connectivity, backups, security and storage systems
- Maintain virtualised server environments and OS deployments
- Deliver technology improvement initiatives via agreed change control processes
- Support scientific end user computing and wider IT engineering needs across the business
- Minimum 3 years' experience in IT support, ideally in a 2nd Line role
- Strong working knowledge of Microsoft 365, Windows 10/11, and Active Directory
- Experience with ITSM tools (e.g. ServiceNow, Freshworks, Zendesk)
- Certifications (CompTIA, Microsoft, ITIL)
- Networking knowledge (DNS, DHCP, VLANs, Firewalls, routing)
- Teams Telephony integration & PSTN phone systems
- Scripting with PowerShell, Bash or Python
- Hyper-V virtualisation
- Proficiency in Microsoft Office (Word, Excel, PowerPoint)
- Excellent problem-solving skills with the ability to absorb and share technical knowledge
- Clear communicator – confident working with users of varying technical ability
- Strong customer service ethos with a passion for IT security and innovation
- Company
- Pure Resourcing Solutions
- Location
- Cambridge, Cambridgeshire, England, United Kingdom
- Employment Type
- Full-Time
- Salary
- £35,000 - £45,000 per annum
- Posted
- Company
- Pure Resourcing Solutions
- Location
- Cambridge, Cambridgeshire, England, United Kingdom
- Employment Type
- Full-Time
- Salary
- £35,000 - £45,000 per annum
- Posted