IT Support Technician

I’m excited to be recruiting for an IT Support Technician role with a reputable and long-established organisation in Cambridge.An ideal opportunity if you’re working within a 1st Line Support function and looking to take the next step in your career. You’ll join a supportive environment with the chance to get involved in a broad range of technologies and projects.Key Responsibilities

• Act as the first point of contact for day-to-day IT enquiries, troubleshooting hardware, software, and network issues.
• Support the IT Manager with the maintenance of servers, networks, and IT infrastructure.
• Install, configure, and update applications and systems; assist with software licensing and compliance.
• Contribute to IT projects and system upgrades, including the rollout of new technologies across the business.
• Deliver informal training and user support to colleagues on IT tools and best practices.
• Maintain the IT asset inventory and assist with secure disposal of obsolete hardware in line with WEEE regulations.
• Provide technical support for firm-wide events and online auctions, including setting up and maintaining IT equipment.

About You

• You’ll have some hands-on experience in a 1st line IT support role, either through full-time work, an apprenticeship, or similar.
• Confident with basic Windows 10/11, Office 365, Active Directory, and troubleshooting desktop/laptop issues.
• Familiar with user account setup and general support resolution.
• A confident communicator who can provide friendly, professional support to colleagues at all levels.
• Willing to learn and take on new challenges in a broad IT support environment.
• Full UK driving licence and access to a vehicle insured for business use.

What Next? – Apply Now!