IT Technician (2nd & 3rd Line)
I’m excited to be partnering with a highly innovative organisation during an exciting period of growth. They’re seeking an IT Technician to play a key role in delivering and evolving their infrastructure across multiple sites, with a strong focus on networking and hands-on technical ownership.Key Responsibilities
- Act as a senior escalation point for complex infrastructure, server, and network issues
- Deliver infrastructure and network projects (site rollouts, migrations, upgrades)
- Configure and manage network equipment, including switches, firewalls, and wireless environments
- Administer Windows Server, Active Directory, and virtualised environments
- Support and maintain Microsoft 365 / Azure services
- Perform root cause analysis and implement permanent technical solutions
- Support multi-site infrastructure improvements and standardisation
- Assist the service desk team with all levels of incidents during high workload periods, providing hands-on support where required
- Proven experience at senior support / infrastructure level
- Strong Microsoft stack: Windows Server, Active Directory, Microsoft 365 (Azure beneficial)
- Strong networking experience, including:
- Switch configuration (VLANs, port configuration, trunking)
- Firewall configuration (NAT, rules, security policies)
- Managing and troubleshooting LAN / Wi-Fi environments
- Experience with virtualisation platforms (Hyper-V and/or VMware)
- Demonstrable involvement in projects, migrations, and infrastructure delivery
- Comfortable in a hands-on environment, supporting both advanced issues and day-to-day support when needed
- Be a UK Citizen
- Pass DBS and SC clearance
- Work 5 days per week on-site in Norwich
- Growing IT team with strong scope for career progression (managerial and/or technical)
- Opportunity to work across infrastructure, networking, and project delivery
- Varied role combining senior technical responsibility with hands-on work