IT Technician (2nd & 3rd Line)

Job Description

I’m excited to be partnering with a highly innovative organisation during an exciting period of growth. They’re seeking an IT Technician to play a key role in delivering and evolving their infrastructure across multiple sites, with a strong focus on networking and hands-on technical ownership.Key Responsibilities

• Act as a senior escalation point for complex infrastructure, server, and network issues
• Deliver infrastructure and network projects (site rollouts, migrations, upgrades)
• Configure and manage network equipment, including switches, firewalls, and wireless environments
• Administer Windows Server, Active Directory, and virtualised environments
• Support and maintain Microsoft 365 / Azure services
• Perform root cause analysis and implement permanent technical solutions
• Support multi-site infrastructure improvements and standardisation
• Assist the service desk team with all levels of incidents during high workload periods, providing hands-on support where required

Experience Required

• Proven experience at senior support / infrastructure level
• Strong Microsoft stack: Windows Server, Active Directory, Microsoft 365 (Azure beneficial)
• Strong networking experience, including:
  • Switch configuration (VLANs, port configuration, trunking)
  • Firewall configuration (NAT, rules, security policies)
  • Managing and troubleshooting LAN / Wi-Fi environments
• Experience with virtualisation platforms (Hyper-V and/or VMware)
• Demonstrable involvement in projects, migrations, and infrastructure delivery
• Comfortable in a hands-on environment, supporting both advanced issues and day-to-day support when needed

Due to the nature of the organisation, you must also:

• Be a UK Citizen
• Pass DBS and SC clearance
• Work 5 days per week on-site in Norwich

Why Apply

• Growing IT team with strong scope for career progression (managerial and/or technical)
• Opportunity to work across infrastructure, networking, and project delivery
• Varied role combining senior technical responsibility with hands-on work