Technical Administration Co-ordinator
Technical Administration Co-ordinator Ipswich 9-5:30pm Parking onsite £28,000pa-£34,000pa Key Requirements:
- You will be responsible for setting up new projects and maintain accurate project records within Salesforce
- Save key emails and documents to ensure a clear and traceable project history
- Issue project documentation to customers and clients, including:
- Specifications
- Quotations
- Survey reports
- Guarantees and warranties
- Requesting design information
- Formatting and issuing specifications and reports
- Ensuring all documentation is complete and ready before sending
- Upload Quality Assurance (QA) reports and scores
- Assist in coordinating defect investigations and associated documentation
- Where capacity allows, help progress quoted projects that are not actively being followed up, supporting conversion
- Booking and coordinating CPD (Continuing Professional Development) sessions
- Providing administrative support for approved installer processes, including onboarding, audits, renewals, and certification
- Scheduling installer training and maintaining accurate records
- Supporting logistics and administration for:
- Corporate hospitality
- Trade and commercial events
- Booking hotels for approved commercial activity
- Act as a recognised secondary point of contact for customers and clients
- Communicate clearly with customers, TSMs, and internal teams
- Proactively chase missing information and flag issues early
- Maintain a clear and accurate flow of information throughout the project lifecycle
- Ensure support is planned and purposeful rather than reactive
- Keep Salesforce and project data accurate and up to date
- Follow agreed processes and ways of working
- Highlight poor-quality inputs or ineffective handovers that cause rework
- Suggest practical improvements to reduce inefficiencies and improve workflow
- Manage your workload effectively and meet agreed deadlines
- Communicate clearly and professionally
- Build knowledge of systems, processes, and project workflows
- Participate in team meetings, reviews, and continuous improvement initiatives
- Experience in an administrative, coordination, or project support role
- Strong organisational skills with excellent attention to detail
- Ability to manage multiple tasks and priorities
- Clear written and verbal communication skills
- Comfortable using Microsoft 365 and CRM systems (training provided)
- A practical, problem-solving mindset
- Experience in construction, technical services, or building products
- Experience using Salesforce or similar CRM systems
- Understanding of project-based work and technical documentation
- Focus on tasks that deliver clear purpose and outcomes
- Escalate work that does not support project, customer, or commercial objectives
- Maintain high standards for accuracy, completeness, and consistency
- Challenge unclear or incomplete information rather than working around it
- Communicate proactively, flagging risks, delays, and issues early
- Support TSMs in progressing projects without undermining their ownership
- Act confidently as a professional secondary contact for customers
- Prioritise workload effectively and speak up when capacity is stretched
- Use Salesforce and other systems correctly—avoid workarounds that reduce visibility or create inefficiencies
- Identify and suggest improvements that reduce duplication, delays, and wasted effort
- Demonstrate professionalism, integrity, and respect in all interactions