Photocopier / MFD FSE
About the Role
We are recruiting on behalf of an established and reputable print solutions provider who is seeking an experienced and customer-focused Field Service Engineer to join their technical team. The successful candidate will support the installation, maintenance, repair and optimisation of multifunction printers (MFPs), photocopiers and print management solutions across a varied customer base. This is a fabulous opportunity for hardware FSEs to diversify into solutions !
This field-based role covers Warwickshire /Leicestershire / Northampton , working with leading manufacturers devices. You will attend customer sites, ensuring devices operate reliably, efficiently and in line with manufacturer standards.
A full UK driving licence is essential due to regular travel.
Key ResponsibilitiesService & Maintenance
Essential Experience & skills
Essential Skills & Qualifications
Desirable
Personal Attributes
What Our Client Offers
If you're an experienced Photocopier / MFD Engineer looking for your next opportunity, we'd love to hear from you.
Send your CV to (url removed) or call (phone number removed)
Pure Talent Group Ltd is a UK‑based Engineering Recruitment specialist with dedicated teams supporting the Print & Document Solutions sector. We recruit for a wide range of Field Service and Production Print roles nationwide.
#ENG1
We are recruiting on behalf of an established and reputable print solutions provider who is seeking an experienced and customer-focused Field Service Engineer to join their technical team. The successful candidate will support the installation, maintenance, repair and optimisation of multifunction printers (MFPs), photocopiers and print management solutions across a varied customer base. This is a fabulous opportunity for hardware FSEs to diversify into solutions !
This field-based role covers Warwickshire /Leicestershire / Northampton , working with leading manufacturers devices. You will attend customer sites, ensuring devices operate reliably, efficiently and in line with manufacturer standards.
A full UK driving licence is essential due to regular travel.
Key ResponsibilitiesService & Maintenance
- Diagnose and repair faults on MFDs, photocopiers, printers and related print infrastructure.
- Carry out preventative maintenance in line with manufacturer guidelines.
- Install, configure and commission new print devices.
- Replace parts, consumables and assemblies as required.
- Perform firmware upgrades and device updates.
- Troubleshoot print quality, scanning, connectivity and configuration issues.
- Configure devices for network printing, scan-to-email, scan-to-folder and cloud workflows.
- Support print management solutions such as PaperCut or uniFLOW.
- Assist with integration into Microsoft 365 environments.
- Build strong professional relationships with customers.
- Complete service calls within agreed SLA targets.
- Communicate clearly regarding faults, repairs and recommendations.
- Provide user guidance and basic training when required.
- Complete service reports accurately and promptly.
- Record all work via the service management system.
- Maintain accurate parts usage and stock records.
- Escalate recurring technical issues where appropriate.
- Follow company health & safety procedures.
- Maintain vehicle, tools and equipment in safe working condition.
- Ensure all onsite work is carried out safely and professionally.
Essential Experience & skills
- Minimum 2 years' experience supporting Ricoh MFDs or Canon MFDs
Essential Skills & Qualifications
- Previous experience as a Field Service Engineer within the managed print industry.
- Strong mechanical and electrical fault-finding ability.
- Good understanding of TCP/IP networking and basic IT troubleshooting.
- Experience configuring network printers and MFPs.
- Excellent communication and customer service skills.
- Ability to work independently and manage workload effectively.
- Full UK Driving Licence.
- Strong organisational and reporting skills.
Desirable
- PaperCut MF or uniFLOW installation/support experience.
- Manufacturer accreditations (Ricoh, Canon, Epson).
Personal Attributes
- Professional and customer-focused.
- Strong problem-solving ability.
- Positive, proactive and well organised.
- Team player with a willingness to support colleagues.
- Committed to delivering exceptional service.
What Our Client Offers
- Competitive salary (£35-40k).
- Company vehicle - hybrid
- Mobile phone and laptop.
- 22 days leave rising with service
- Manufacturer training and certification opportunities.
- Clear career progression within a growing technical services team.
- Exposure to print, IT, cloud and communications technologies.
- Supportive environment with ongoing professional development
If you're an experienced Photocopier / MFD Engineer looking for your next opportunity, we'd love to hear from you.
Send your CV to (url removed) or call (phone number removed)
Pure Talent Group Ltd is a UK‑based Engineering Recruitment specialist with dedicated teams supporting the Print & Document Solutions sector. We recruit for a wide range of Field Service and Production Print roles nationwide.
#ENG1