IT Support Technician

IT Support Service Desk Technician
(Permanent - Full-time)

PurpleJelly is an established and successful IT solutions company based in Farnham, Surrey. As a Managed IT Service Provider, we offer a varied range of dependable, high-quality technical support and IT solutions to our external customer base predominantly centred around Microsoft cloud technologies and cyber security.

We are looking for an enthusiastic and ambitious individual to join our great Service Desk Support team in a busy but relaxed and friendly environment, where you will grow your skills and experiment with new tools, techniques and technologies on a wide variety of networks. You'll be a key member of our team at the forefront of our technical support service.

Your key role responsibilities will be:

• Develop and maintain good working relationships with clients to promote high level of customer service
• Logging, prioritisation and escalation of IT support issues and requests in line with procedures and SLAs
• Resolution of 1st line and working towards 2nd line support issues and working with senior technicians and third-party suppliers when required
• Routine systems administration tasks: typical issues will be faults with PC operating systems, software and hardware
• Troubleshooting for resolution of backups, internet connectivity, basic networking with routers/firewalls/switches
• Administration of Microsoft 365 products including Azure AD/Entra, Exchange online, Teams, SharePoint and Intune
• Building and configuring PCs and network equipment ready for deployment

Previous technical experience:

• Administration and troubleshooting of Microsoft 365 tenants and Azure with a grasp on Microsoft security/compliance
• Administration and troubleshooting of Microsoft 365 products including Azure AD/Entra, Exchange online, Teams, SharePoint and Intune
• Basic networking exposure and fundamentals
• Experience of building and troubleshooting PC Hardware and Software issues
• Strong user device troubleshooting skills, such as PC/laptop, printer and peripherals

What you bring to the role:

You will be currently working in an IT Support environment with a minimum of two years’ experience and able to demonstrate solid 1st line problem solving skills, with the desire to progress to deeper 2nd line ability. You will need to be a highly organised, focused individual with excellent communication skills, telephone manner, and the talent to work well individually and part of a trusted team. You will need to be a punctual individual, with the ability to meet deadlines, and administration should be of the highest standard. 

You will need to have a full, clean UK driving license, use of a car and willingness to travel to customer sites. Current studies or existing qualifications towards Microsoft certification would be a strong advantage but not essential.

What we offer in return:

We are committed to training you to become a more successful IT Service Desk Technician and leading to an engineering level. We will teach you on-the-job where you will learn our Service Desk process, procedures and technical know-how. This will be delivered on a one-to-one mentoring basis and some self-study to learn technical skills. We are also committed to your onward training towards your Microsoft and third-party security vendor accreditations.

Benefits:
Salary: £26,500 - £28,000 depending upon experience

For your commitment we will offer you a competitive starting salary to which we award growth on your performance, progression and desire to succeed in your IT career. 40 Hour week Monday to Friday, 25 days paid holiday plus 8 days bank holiday, a contributory pension (aged 21), private health care (after qualifying period) and free on-site parking. Fun company/team social events. We are also committed to your onward training towards your Microsoft and security vendor accreditations.

Location: Farnham, Surrey

** No Recruitment Agencies Please **