Desktop Support Engineer

Job Title: Desktop Support Engineer

Location: Glasgow, UK (Hybrid)

Job Summary

We are looking for a proactive Desktop Support Engineer to provide technical assistance and support for end-users. The candidate will be responsible for resolving hardware, software, and network-related issues, ensuring smooth day-to-day IT operations.

Key Responsibilities

• Provide L1/L2 technical support to end-users for hardware and software issues
• Install, configure, and maintain desktops, laptops, printers, and peripherals
• Troubleshoot issues related to Windows OS, MS Office, and business applications
• Manage user accounts, permissions, and access (Active Directory)
• Support network connectivity issues (LAN/Wi-Fi, VPN)
• Handle ticketing systems and ensure timely resolution of incidents
• Perform system upgrades, patches, and antivirus updates
• Assist in IT asset management and inventory tracking
• Provide support for email systems (Outlook, Office 365)
• Maintain documentation of issues, solutions, and processes

Required Skills

• Strong knowledge of Windows OS (Windows 10/11)
• Experience with MS Office / Office 365
• Basic knowledge of Active Directory & user management
• Understanding of network basics (TCP/IP, DNS, DHCP)
• Experience with hardware troubleshooting (desktops, laptops, printers)
• Familiarity with remote support tools (AnyDesk, TeamViewer, etc.)
• Knowledge of ticketing tools (ServiceNow, Jira, etc.)