Desktop Support Engineer

Role: Desktop Support

Type: Contract Inside IR35

Duration: 12 Months

Mode: Fully onsite (5 days in a week)

Location: Baker Street London, UK

Key Responsibilities:

• Provide Level 1 & 2 IT support for end users (hardware, software, network, and peripheral issues).
• Troubleshoot Windows/macOS systems, mobile devices (iOS/Android), and Microsoft Office applications.
• Manage incidents and service requests via ticketing systems (e.g., ServiceNow, Jira).
• Perform laptop imaging, user onboarding/offboarding, and basic network troubleshooting.

AV Support:

• Set up and support AV systems in conference rooms, including projectors, displays, microphones, speakers, and video conferencing platforms (Zoom, Microsoft Teams, Webex, etc.).
• Perform routine AV health checks and proactively maintain equipment.
• Provide live event support for in-person, hybrid, and virtual meetings.
• Collaborate with vendors and facilities for AV maintenance and upgrades.

VIP/Executive Support:

• Deliver high-priority, discreet, and professional IT support to C-level executives and VIP staff.
• Ensure fast resolution of issues with minimal disruption to executive operations.
• Maintain executive device setups, including laptops, mobile phones, and home office equipment.
• Document VIP preferences and maintain personalized support standards