Information Technology Support Engineer

IT Support Engineer – Onsite

Location: Liverpool, UK

Work Mode: Onsite

Employment Type: Contract

About the Role

We are seeking a proactive and customer-focused IT Support Engineer to join our onsite technical team in Chester. The ideal candidate will have strong communication skills, solid IT support experience within a professional practice environment, and the ability to deliver high-quality technical assistance to users with varying levels of IT knowledge.

Key Responsibilities

• Provide first-line and second-line IT support to users onsite, ensuring timely resolution of incidents and requests.
• Communicate effectively with users via telephone, email, and in person, delivering clear and user-friendly technical guidance.
• Assess user IT proficiency levels and tailor support accordingly to ensure positive user experience.
• Administer and maintain Windows 10 Enterprise and Windows Server environments, including Active Directory Services (ADS).
• Log, track, and manage tickets through a centralised helpdesk system, ensuring accurate documentation and updates.
• Ensure adherence to IT and Data Security policies; promptly report and escalate any deviations or security concerns.
• Provide support and troubleshooting for Microsoft Office 365 applications and services.
• Diagnose and resolve hardware, software, and network-related issues efficiently.
• Prioritise tasks effectively while handling multiple and conflicting demands.
• Support and maintain virtualised environments.
• Manage and troubleshoot file access and permissions in WAN/LAN environments.
• Assist with setup, maintenance, and troubleshooting of wireless networks and general networking components.
• Support Audio/Visual equipment setup, installations, and troubleshooting.
• Ensure timely delivery of tasks while meeting strict deadlines.

Skills & Experience Required

• Strong verbal and written communication skills.
• Experience working in a professional practice or corporate environment.
• Solid understanding of Windows 10 Enterprise and Windows Server administration.
• Good knowledge of Microsoft Office 365 (essential).
• Awareness of IT/Data Security best practices.
• Experience using helpdesk call logging systems.
• Good problem-solving, analytical, and diagnosis abilities.
• Ability to work effectively under pressure and manage time efficiently.
• Familiarity with virtualised environments (e.g., VMware/Hyper-V).
• Understanding of WAN/LAN environments and file management.
• Experience with wireless networking solutions.
• Knowledge of Audio/Visual equipment setup and support.

Why Join Us?

• Opportunity to work in a professional and collaborative environment.
• Exposure to a wide range of technologies and ongoing skill development.
• Be part of an experienced IT team supporting a growing organisation.