Network Engineer

Hi Folks,

Hope you are doing great. Please take a look at the below role and let me know your interest.

Role: Network Subject Matter Expert (SME)

Location: Home Based (Birmingham Attached), UK

Employment Type: Full Time, work from office 3 days a month or as required.

Key Responsibilities

• Network Operations and Support
• Act as a Technical SME escalation contact for complex Network issues
• Provide Level 3/SME support for Networking services
• Lead troubleshooting for incidents, outages, performance issues, and service degradation.
• Manage Network devices including firewalls, routers and Cloud Networking Services etc.
• Monitor Network environments and proactively identify risks, anomalies, and performance bottlenecks.

Service Delivery & Governance

• Support 24×7 Managed Services operations with on-call rotation as required.
• Review and improve operational runbooks, SOPs, and knowledgebase articles.
• Participate in service reviews, RCA discussions, and problem‐management activities.
• Ensure environments comply with security, governance, and operational standards.
• Work closely with Service Delivery Managers to ensure SLA/SLO adherence and customer satisfaction.

• Strong knowledge and hands-on experience with Palo Alto firewalls (VM-PA).
• Proficiency in working with Firewall Management platforms such as Strata Cloud Manager / Panorama
• Familiarity with Global Protect.
• Experience / Understanding of Cloudflare
• In-depth understanding and practical experience with routing protocols, particularly BGP.
• Expertise in configuring prefix-lists, route-maps, and BGP filters.
• Hands-on experience with or knowledge Meraki MX and vMX devices and wireless technologies
• Experience working with Cisco ISE.
• Practical experience in Azure Networking, including Azure routing and network security groups (NSGs).

Required Skills & Experience

• 5–8 years in Network services role
• Strong hands-on experience with Palo Alto
• Solid understanding of Networking and security concepts
• Strong ability to troubleshoot Network related system, platform, and application-level issues.
• Experience with monitoring tools such as Solarwinds
• Familiarity with ITSM processes (Incident, Change, Problem).
• UK Security Clearance preferred (or should be eligible for Clearance)

Desirable Skiils & Experience

• Experience in Neworking design
• ITIL Foundation
• Cloud platform knowledge (Azure/AWS/GCP)

Key Attributes

• Strong ownership and accountability.
• Excellent analytical and troubleshooting skills.
• Clear communication with both technical and non‐technical stakeholders.
• Ability to work under pressure during major incidents.
• Customer-first mindset aligned with Managed Services delivery.
• Self managing in terms of time and having multiple deliverables.