Service Desk Analyst

IT Support Engineer – Contract Role (Chester, Stoke & Crewe Offices)

Location: Chester (Home Office), also supporting Stoke & Crewe

Duration: 6–12 Months

Rate: £120 Per Day (Gross)

Shift Patterns:

• 07:00 – 15:30
• 08:30 – 17:00
• 10:30 – 19:00

We are looking for an experienced IT Support Engineer to join a national support team providing high-quality technical assistance to employees across multiple office locations. The ideal candidate will deliver excellent customer service, resolve IT issues efficiently, and maintain strong technical standards.

Key Responsibilities

• Provide IT support across Chester, Stoke, and Crewe office locations.
• Respond to support tickets raised via a centralized helpdesk.
• Troubleshoot and resolve technical issues related to hardware, software, and networks.
• Ensure compliance with IT security policies and escalate any non-compliance.
• Maintain and support Windows 10 Enterprise & Windows Server (Active Directory Services).
• Assist users with varying levels of technical knowledge and adjust communication accordingly.
• Support Microsoft Office 365 and related applications.
• Manage file access and permissions in WAN/LAN environments.
• Handle Audio/Visual setup and support for meetings.
• Work effectively within tight deadlines and a fast-paced environment.

Required Skills & Experience

• Excellent communication skills (written and verbal).
• Experience working in a professional office or corporate environment.
• Strong troubleshooting and diagnostic abilities.

Hands-on experience with:

• Windows 10 Enterprise
• Active Directory & User Administration
• Office 365
• Virtualized environments
• WAN/LAN file management
• Networking & wireless technologies
• Audio/Visual systems
• Ability to prioritize tasks and manage multiple demands simultaneously.
• Strong understanding of IT security best practices.