Field Service Engineer

Our client, an industry leader is looking for an experienced Field Service Engineer, to join and be part of their field operations. They provide a wide range of solutions to the worlds leading banks, retail and commercial institutions.

Ideally you will have at least 1 year’s experience within the field, maybe from a vending, locker, self service or similar or even an ATM background.

You will be looking after the Birmingham and surrounding areas and ideally live within a radius of 10 miles, of Birmingham.

As a field Service Engineer you will provide technical support to their customers by carrying out maintenance on a range of Self-service devices based at banks, supermarkets, and independent stores across the required areas.

You will be working independently, ‘in the field’, travelling to required areas on a daily basis. You will be provided with a company van, a mobile and a laptop, training, and network of support you need to work autonomously.

Key Responsibilities

• Maintain / repair technical hardware problems on customer sites, predominantly ATM’s, but you may also work on Self-Service, Kiosks, Lockers and Vending machines.
• Diagnose system problems in minimal time and repair.
• Respond to all technical hardware problems on site.
• Deal with customers in a professional manner during difficult high-pressure situations.
• Work within the times scales as set out in the Service Level Agreements (SLAs).
• Liaise with the logistics team to ensure parts are ordered and the customer is kept abreast of the situation.
• Attend training classes to ensure fulfilment of Service Levels.
• Coordinate with the technical resources necessary to resolve critical customer situations.
• Liaise, coordinate with sub-contractors when needed.
• Work well independently and in a team situation.
• Make recommendations for improving our service, reliability & performance

Skills and Experience Required:

• Technical hands-on experience working on either self-service machines, vending machines, ATM’s or other such hardware is essential
• Experience of working on Windows based software is advantageous
• Previous experience in a similar customer facing environment working to achieve customer service level agreements
• A flexible approach to work and a willingness to learn new skills
• Good communication skills with ability to work collaboratively as part of a wider team across the business
• This is very much a customer facing role and you will need to be comfortable liaising with all levels of personnel.
• You will also be liaising with many departments within the business, reporting back and updating situations.
• A full UK Valid Driving License is essential for this role and comes with a vehicle, fuel card, laptop, phone, tools and workwear.
• Able to work one weekend in 4. On your working weekend you are given one day's leave either side of the weekend.

Company Benefits:

• Competitive Salary with regular overtime opportunity
• In house training on new product offerings
• 9% pension scheme (combined contributions)
• 2 x salary Life Assurance
• Refer a Friend scheme
• Optional Healthcare plan including retail discounts
• Employee Assistance Programme and much more!

Hours of work are 8.30am to 5.30pm. This is a super position working for an excellent organization.