IT Service Desk Engineer Apprentice

Your responsibility will be to provide 1st line support to internal and external customers. You will have the ability to take responsibility for faults and work requests, and proactively seek resolutions for customers while keeping them informed of progress.

Role

Adopt ITIL best practice, to handle incoming incidents or requests to the Service Desk via: telephone, email or end-user portal to ensure courteous, timely and effective resolution of end user issues
Escalate incidents where required to 2nd and 3rd line teams
Display excellent customer service and maintain outstanding customer satisfaction levels
Record end user identification information
Record incident details with a high level of accuracy
Carry out initial analysis on incidents and requests to assess appropriate next steps
Prioritise, schedule and escalate incidents as and when required

Training

Why choose our Azure Cloud Support Specialist apprenticeship?

The new Microsoft Azure Cloud Support Specialist Level 3 programme has been designed in partnership with Microsoft to build Azure cloud capabilities in your organisation.

This new Microsoft apprenticeship is part of QA's drive to support Microsoft’s Get On 2021 campaign, a five-year initiative to help 1.5 million people build careers in technology and help 300,000 connect to tech job opportunities.

QA’s Azure Cloud Support Specialist Level 3 apprenticeship programme enables the apprentice to:

Learn on-premise and cloud-enabled technologies and services
Learn technical content that aligns to and is relevant to employers and the market
Gain an Azure Fundamentals qualification and a Microsoft 365 fundamentals qualification
Get an introduction to Windows, Linux and PowerShell

Tools and technologies learned: Learners will learn to use Microsoft Azure, Microsoft 365, Windows 10, AWS, Linux, PowerShell.

90% of QA apprentices secure permanent employment after completing: this is 20% higher than the national average.

Apprenticeship Standard: Information communications technician (level 3)
Training Provider: QA LIMITED
Working Week: Days and shifts to be confirmed.
Expected Duration: 1 Year 5 Months
Positions Available: 2
Closing Date: Monday, 5th October 2026
Start Date: Monday, 12th October 2026

Desired Skills

Communication skills
IT skills
Team working

Qualifications

3 of any subject GCSE, grade 4+ (A* - C) (Essential)
Maths & English GCSE, grade 3+ (D or above) (Essential)

About the Employer

QA LIMITED

We are QA. We shape the next generation of technologists, leaders and innovators. By powering potential – the potential of over a quarter of a million learners a year. We empower them to push boundaries and thrive in the workplace. Why we do learning: For over 30 years, we’ve worked in technology – where the impact of great learning is changing the world. A bold statement, but hear us out. We are right at the centre of a technological revolution. Devices are not just connecting people, cities and countries – they are connecting to each other, collecting data and using it to learn and make themselves better. Soon we will have cars that can drive themselves, fridges that make sure we never run out of milk and computers that can learn from their own mistakes. Driving this revolution? People. And this is where we come in. People advancing their knowledge in technology – to enrich society – build a new culture – better how we live our lives, and how we work together. People are learning to use technology to drive phenomenal change. This is our passion – powering their potential.

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