Business Administration Apprentice

Employer description: At Celestra, we deliver forward-thinking IT expertise that helps major Hospitality and Retail brands innovate and grow in the digital era. As a national provider, we partner closely with our clients becoming an extension of their teams to deliver fast, reliable, and scalable technology solutions.

With teams across the UK, we deploy and install the latest systems and supporting infrastructure, ensuring every project delivers an exceptional customer experience. No matter the challenge, we find the right solution this is how we deliver star-quality results.

Overview:

During this apprenticeship, you’ll build essential business skills mastering core principles, laws, and regulations that help organisations meet stakeholder expectations. You'll learn to communicate confidently, manage resources effectively, and support the smooth delivery of events and projects.

Responsibilities:

• Work across multiple departments, including Support, Projects, Health & Safety, and Finance.
• Process incoming and outgoing documentation.
• Handle internal and external telephone enquiries.
• Enter accurate data into customer-specific databases and internal systems.
• Extract data from systems, preparing and presenting findings in reports.
• Use bespoke platforms as well as Microsoft Word and Excel.
• Complete daily and weekly reporting, including meeting KPIs.
• Collaborate with colleagues to support the effective operation of the department.
• Carry out additional duties as required to support the overall success of the business.
• Maintain high standards of customer service, ensuring tasks are completed correctly first time.
• Manage incoming communications from stakeholders efficiently, escalating issues where necessary.

Desirable skills:

• Good administration skills
• Familiarity with business software such as the Microsoft Office suite
• A high level of confidentiality
• Strong interpersonal and customer-facing skills
• Excellent written and verbal communication skills
• Flexibility and willingness to learn
• Ability to work accurately with strong attention to detail

Entry requirements:

• 3 GCSEs (or equivalent) at grades 4+ (A-C) in any subject
• GCSE Maths and English (or equivalents) at grades 3+ (D or above)
• Prospective apprentices must not hold an existing qualification at the same or higher level as this apprenticeship in a similar subject

You may also have a combination of qualifications and experience which demonstrate the minimum foundation needed for the programme. In this instance you could still be considered for the programme.

If you hold international equivalents of the above qualifications, at the time of your application you must be able to provide an official document that states how your international qualifications compare to the UK qualifications. 

For more information please visit the UK ENIC website. 

Working hours: Monday to Friday 9am – 5:30pm, 40 hours per week. 

Benefits:

• Modern offices packed with perks including pool table, table tennis, and even our own pub garden for summer BBQs.
• Charity events and team parties to bring everyone together.
• Food trucks all year round serving favourites like pizza, fish & chips, Mexican, and hog roasts.
• Fresh fruit delivered twice a week to keep you fuelled.
• Breakfast and lunch available on site with a selection of cereals, toast, snacks, and more.
• Daily coffee & hot food van with a great selection of hot and cold options.
• 23 days holiday to relax and recharge.
• Our monthly Team Hug where you could win fantastic prizes.
• Access to a benefits portal with discounts on retail, hospitality, cinemas, travel, and more.
• Cycle to Work Scheme to support healthy commutes.

Future prospects:

90% of QA apprentices secure permanent employment after completing: this is 20% higher than the national average.

About QA: Our apprenticeships are the perfect way to gain new skills, earn while you learn, and launch yourself into an exciting future. With over 50,000 successful apprenticeship graduates, we're a top 50 training provider, dedicated to helping you succeed. Interested? Apply now!

Please be advised that this advert may close prior to the closing date stated above if a high number of applications are received. If you are interested in this vacancy please apply below as soon as possible.