Digital & AI Support Apprentice

Employer description:

Hippo Vehicle Solutions are leaders in the motor industry. Set-up in Lancashire in 1906, they have been trading in the area since. With decades of experience, they are a car finance company that has gained a firm reputation for fairness, value and customer service. As a result, they are one of the fastest growing car finance companies in the UK, an award-winning national company with sites across the UK.

Overview:

Now they are recruiting for a Digital and AI Support Apprentice. If you are interested in working for an award-winning vehicle leasing company, where you can really make your mark and get your ideas heard and implemented backed by a team of industry professionals at the top of their game, then this could be the role for you.

You will provide frontline digital and AI support within the organisation, ensuring efficient use of Microsoft 365, AI tools such as Microsoft Copilot, SaaS applications, and data systems. The apprentice will champion digital transformation by assisting teams in troubleshooting issues, boosting productivity, and fostering innovation through emerging technologies.

Responsibilities:

• Respond to helpdesk queries using ticketing systems.
• Diagnose and resolve digital issues for internal and external stakeholders.
• Maintain professional communication and represent the organisation's digital brand.
• Support team productivity by promoting effective use of Microsoft 365 and Copilot.
• Help users manage and collaborate on digital files, data, and templates.
• Provide guidance on using digital tools across business functions.
• Assist in the support, integration and documentation of SaaS and applications.
• Contribute to sustainability and transformation initiatives using digital tools.
• Help ensure secure data storage, backup, and compliance with handling procedures.
• Support risk mitigation related to data loss and assist with system optimisation.
• Use data to help inform decisions and improve business performance.
• Deliver basic training and digital tool coaching to colleagues and stakeholders.
• Promote continuous learning and support digital upskilling across departments
• Advocate for AI literacy by helping teams adopt and use generative AI tools.
• Stay informed on emerging technologies and contribute to innovation initiatives.

Desirable skills:

• Strong communication and interpersonal skills.
• Problem-solving and analytical thinking.
• High attention to detail and commitment to data security.
• Passion for technology, innovation, and helping others.
• Curiosity about AI and digital technologies.
• Enthusiasm for continuous development and digital transformation.
• Ability to work independently and collaboratively.
• Driving licence and your own vehicle (essential due to the location of the office).

Entry requirements:

• 3 GCSEs (or equivalent) at grades 4+ (A-C) in any subject.
• GCSE Maths and English (or equivalents) at grades 3+ (D or above).
• Prospective apprentices must not hold an existing qualification at the same or higher level as this apprenticeship in a similar subject.

You may also have a combination of qualifications and experience which demonstrate the minimum foundation needed for the programme. In this instance you could still be considered for the programme.

If you hold international equivalents of the above qualifications, at the time of your application you must be able to provide an official document that states how your international qualifications compare to the UK qualifications. 

For more information please visit the UK ENIC website.

Working hours:

40 hours per week, Monday to Friday, 8:30am - 5pm (flexible).

Benefits:

• Full training in all the tools and technologies you will need to help you succeed in your apprenticeship.
• Modern office with chill-out spaces.
• Flexible working hours.
• After-work social events.
• Annual summer soiree and Christmas party.
• Private health cash plan.
• All bank holidays off.
• Real career prospects including the chance of a permanent role after your apprenticeship.

Future prospects:

An opportunity to be offered a fulltime, permanent role in the company with enhanced salary and benefits package on successful completion of the apprenticeship.

About QA:

Our apprenticeships are the perfect way to gain new skills, earn while you learn, and launch yourself into an exciting future. With over 50,000 successful apprenticeship graduates, we're a top 50 training provider, dedicated to helping you succeed. 

Interested? Apply now!