Digital Contracts Apprentice

Employer description:

SPS are leaders in the provision of property services. We deliver high quality products and services to over 400 customers around the UK. We deal with councils, local authorities, FM companies, landlords, banks and estate agents and give them security, environmental services, doors, access control, and helpdesk services, 24/7.

Responsibilities:

• First line support for receiving and logging jobs: Answer incoming calls and record job details.
• Become a systems expert on Big Change and NetPlus: Ensure accurate scheduling and contractor allocation.
• Liaise with contractors and clients: Communicate job requirements and updates via Outlook (email) and maintain clear records in Big Change.
• Process invoices: Check, process, and reconcile contractor invoices in Excel, using Big Change to track costs and resolve invoice queries.
• Update clients: Provide regular progress and status updates through Outlook and log all updates in NetPlus for client visibility.
• Support Contracts Manager: Assist with monitoring job progress in Big Change and ensure works are completed within agreed timeframes.
• Maintain records: Keep spreadsheets up to date in Excel and ensure all internal systems (Big Change, NetPlus, and shared drives) are accurate and current.
• General Microsoft Office use: Create reports in Word, track data in Excel, prepare presentations in PowerPoint, and manage communications through Outlook.

Desirable skills:

• Willing to learn.
• Good attitude to work.
• Open to feedback.
• Good attendance and timekeeping.
• Ideally had some IT experience.

Salary: £15,704 per annum.

Working hours: Monday to Friday, 8am - 5pm. No weekends!

Benefits:

• 20 days holiday plus bank/public holidays.
• City centre location with excellent working conditions.
• Full, detailed training provided.
• Genuine progression opportunities – your development is in your hands.
• A supportive and professional team environment.
• Opportunities for overtime in other departments.

Future prospects:

90% of QA apprentices secure permanent employment after completing: this is 20% higher than the national average.

Important information:

This vocational apprenticeship comprehensively supports your specific job role with this particular employer. Throughout your learning journey, you are fully supported by your dedicated QA skills coach and your mentor at work. They ensure you settle in, help you develop all the skills you need to be successful in your job role and pass your assessments, and can provide one to one support.

Starting with insights into your current potential, they plan your growth in a programmatic way, close skills gaps with immersive training and ensure what you learn is applicable to what you do. They talk you through the specifics on the qualifications you gain and how they align in particular to your day to day role.

On completion, as well as the valuable work experience you have gained, you get a nationally recognised qualification at SCQF Level 6.

If you are interested in starting your career and receiving a work based qualification at the same time APPLY NOW!