Digital Customer Support Apprentice

About Manpower:

Hey there! We’re Manpower, a global leader in recruitment for over 70 years. We’re teaming up with a top IT client in Glasgow, and we’re looking for enthusiastic young people like you to join our team as an apprentice. This is your chance to learn new skills and start an amazing career!

About the role:

As a Digital Customer Support Apprentice for our Inside Sales team, you will be the first point of contact for requests via inbound calls and inbox management. You will perform back-office functions and be responsible for tasks related to the effective execution and support of the end-to-end sales cycle processes. You will provide vital support to Account Managers by managing incoming requests and navigating to the appropriate individual.

Duties will include:

• Providing helpdesk support by responding to tickets requests from internal and external colleagues and partners via incoming calls and Outlook. Prioritising requests in order of importance along with managing any escalations through customer and partner engagement.
• You will become a user expert in CRM which you will use to create and managing quotations for customers.
• You will also collaborate with colleagues using Teams to provide business updates on account opportunities to advise on revenue, close dates etc and oversee sales cycle process.
• Daily use of Microsoft Excel to input business pipelines for account managers and preparing business reports by evaluating opportunity data from CRM.

Desirable skills:

• Competent in MS Word, Excel, Outlook, PowerPoint would be beneficial.
• Excellent communication skills, both verbal and written.
• Motivation, hard work, and good organisation.
• A positive attitude towards work and studies.
• Enjoy working as part of a team and independently.

Salary: £19,500 per annum.

Working hours: Monday to Friday, 9am - 5.30pm.

Benefits:

• 25 days annual leave plus 8 bank holidays.
• Company pension scheme.
• Mentorship isn’t just a buzzword: You'll have access to continuous learning opportunities, mentorship programs, and clear career progression paths with our learning and development manager.
• Make an impact: Work for a company that cares about sustainability and giving back.

Future prospects:

90% of QA apprentices secure permanent employment after completing: this is 20% higher than the national average.

Important information:

This vocational apprenticeship comprehensively supports your specific job role with this particular employer. Throughout your learning journey, you are fully supported by your dedicated QA skills coach and your mentor at work. They ensure you settle in, help you develop all the skills you need to be successful in your job role and pass your assessments, and can provide one to one support.

Starting with insights into your current potential, they plan your growth in a programmatic way, close skills gaps with immersive training and ensure what you learn is applicable to what you do. They talk you through the specifics on the qualifications you gain and how they align in particular to your day to day role.

On completion, as well as the valuable work experience you have gained, you get a nationally recognised qualification at SCQF Level 6.

If you are interested in starting your career and receiving a work based qualification at the same time APPLY NOW!

Please be advised that this advert may close prior to the closing date stated above if a high number of applications are received. If you are interested in this vacancy please apply below as soon as possible.