Digital Patient Services Apprentice
About Graeme Medical Centre:
Graeme Medical Centre in Falkirk is seeking a warm, approachable, and highly organised individual to join its friendly and supportive team.
The successful candidate will act as the first point of contact for patients, providing a welcoming and professional service at the reception desk. This role involves arranging appointments, signposting patients to the appropriate services, and ensuring clear communication throughout their visit.
Throughout your apprenticeship you will become proficient in using clinical software systems to manage patient records, process prescriptions, and handle queries efficiently. Other responsibilities include scanning and filing documents, maintaining accurate data, and supporting the smooth operation of the practice.
Strong organisational skills, attention to detail, and the ability to multitask in a fast-paced environment are essential. This is an excellent opportunity for someone who enjoys working with people, values teamwork, and is committed to delivering outstanding patient care.
Responsibilities:
- Act as the first point of contact for patients or healthcare professionals via telephone and email.
- Process appointment requests via phone, email or in person.
- Maintain and monitor the practice appointment system (EMIS).
- Initiate and respond to requests from patients, team members, and external bodies.
- Become a system expert in EMIS, the clinical system used to manage patient records, appointments, and healthcare data.
- Use DOCMAN, a cloud-based workflow management platform that streamlines the handling of inbound clinical correspondence.
- Collaborate internally using Microsoft Teams for communication and coordination.
- Read-code data on EMIS and ensure accurate updates to patient records.
- Process referrals to secondary care using the Electronic Referral System (ERS).
- Handle incoming and outgoing mail and manage correspondence.
- Input data for new and temporary registrations and update patient information as needed.
- Process requests for information (e.g., Subject Access Requests, insurance/solicitor letters, DVLA forms).
Desirable skills:
- Friendly and professional.
- Excellent communication skills.
- Organised and detail-oriented.
- Team player.
- Resilient.
Salary: £16,926 per annum.
Working hours: 30 hours per week, 12pm – 6pm with 30 minute lunch break.
Benefits:
- 7 weeks annual leave pro rata plus 10 statutory.
- Work life balance – flexible working hours.
Future prospects:
90% of QA apprentices secure permanent employment after completing: this is 20% higher than the national average.
Important information:
This vocational apprenticeship comprehensively supports your specific job role with this particular employer. Throughout your learning journey, you are fully supported by your dedicated QA skills coach and your mentor at work. They ensure you settle in, help you develop all the skills you need to be successful in your job role and pass your assessments, and can provide one to one support.
Starting with insights into your current potential, they plan your growth in a programmatic way, close skills gaps with immersive training and ensure what you learn is applicable to what you do. They talk you through the specifics on the qualifications you gain and how they align in particular to your day to day role.
On completion, as well as the valuable work experience you have gained, you get a nationally recognised qualification at SCQF Level 6.
If you are interested in starting your career and receiving a work based qualification at the same time APPLY NOW!
Please be advised that this advert may close prior to the closing date stated above if a high number of applications are received. If you are interested in this vacancy please apply below as soon as possible.