Digital Product Manager Apprentice

About Dals:

At Dals, we enable people and organisations to tackle critical language challenges every day. Our interpreting and translation services cover more than 500 languages, including BSL and other non-spoken languages. We connect clients and their service users with crucial expertise whenever and wherever they need it—because the world is a better, fairer place when everyone is understood.

Our people are our future, and we take care of them. Through community partnerships and social value initiatives, we continuously work to ensure Dals has a positive impact on the world.

We are proud to be:

• An Age Friendly Employer, welcoming applications from experienced professionals and supporting age diversity
• A supporter of the Armed Forces Covenant, encouraging applications from veterans, reservists, and their families
• A Disability Confident Employer, guaranteeing interviews for disabled applicants who meet the minimum criteria and ensuring an inclusive recruitment process
• A Mindful Employer, promoting mental health awareness and fair recruitment practices in line with the Equality Act 2010

About the role:

We are looking for a Digital Product Manager Apprentice to join our team at Dals. This role plays a key part in helping shape our systems to meet the needs of clients, interpreters, and colleagues. You will be responsible for supporting the Product team with research, process mapping, functional and technical specifications, and project coordination.

As part of this role, you will work towards a Level 4 Digital Product Manager apprenticeship. This structured training programme will give you the knowledge, skills, and hands-on experience needed to build a strong foundation in product management. You will learn from experienced Product Owners while gaining a recognised qualification.

Responsibilities:

• Support the Product Team in developing and improving systems so they best meet the needs of clients, interpreters and colleagues
• Work closely with Product Owners to assist with research, gather insights and contribute to product decision making
• Map and document processes to understand how systems and teams operate
• Help document functional and technical requirements for new or improved product features
• Assist in coordinating product related projects, including planning, tracking progress and maintaining documentation
• Contribute to testing activities, helping ensure new features and system changes are delivered effectively
• Collaborate with colleagues across different teams to support the development and enhancement of digital products
• Maintain organised records, notes and updates to support smooth communication and project flow

We’re looking for someone with:

• A genuine interest in digital products, systems or technology
• Strong communication skills and the confidence to work with different teams
• Attention to detail and an analytical approach to problem solving
• An enthusiastic attitude and a willingness to learn

Entry requirements:

Entry requirements for this programme are as follows:

• Level 3 Qualification (Apprenticeship/1 x A Level in any subject/BTEC etc.) 
• OR equivalent work experience (typically 2 years in a relevant role) 

PLUS:

• 5 x GCSE’s including English & Maths at Grade 4 (C) or above.

You may also have a combination of qualifications and experience which demonstrate the minimum foundation needed for the programme. In this instance you could still be considered for the programme.

If you hold international equivalents of the above qualifications, at the time of your application you must be able to provide an official document that states how your international qualifications compare to the UK qualifications.

For more information please visit the UK ENIC website. 

Working hours: Monday to Friday, 9am - 5:30pm

Benefits:

• Hybrid working post-training (3 days a week in office, 2 day at home)
• 22 days annual leave plus bank holidays, this increases with your service
• Refer and Earn - Employee referral scheme and bonuses
• Family Friendly - Enhanced Maternity and Paternity Pay and gift hampers for new parents 
• Employee Experiences - Social events and regular engagement activities, such as Christmas and Summer parties, in office events and competitions and long service awards. Activities for key inclusion events and wellbeing webinars. Internal employee recognition schemes such as employee of the month and end of year awards
• Training & Development Opportunities - A huge range of internal and external training available, including apprenticeships (levels 3,4 & 5) 
• ESG & Sustainability - Cycle to work scheme, volunteering days, travel discounts and part of Manchester Liftshare Community platform
• Exclusive access to Westfield Health access to different healthcare benefits and services, giving you money back towards essential health costs such as optical and dental treatments. Also included - 24hr DoctorLine service, Gym Discounts, offers on a wide range of goods and services from hundreds of leading retailers, restaurants, and destinations.
• Mental health and Wellbeing Support - Employee Assistance Program providing up to 6 sessions of structured counselling and access to a variety of wellbeing resources including webinars, Health Checks, and podcasts. Access to mental health first aiders and much more
• Free breakfast, fresh fruit and tea & coffee provided daily

Future prospects:

90% of QA apprentices secure permanent employment after completing: this is 20% higher than the national average.

About QA:

Our apprenticeships are the perfect way to gain new skills, earn while you learn, and launch yourself into an exciting future. With over 50,000 successful apprenticeship graduates, we're a top 50 training provider, dedicated to helping you succeed.

Interested? Apply now!

Please be advised that this advert may close prior to the closing date stated above if a high number of applications are received. If you are interested in this vacancy please apply below as soon as possible.