Digital Support Apprentice

Employer description:

KPP is a dynamic and growing SME based in the UK, specialising in providing professional services to a wide range of clients. With a strong focus on customer care and continuous improvement, we aim to deliver innovative solutions that make a real impact. We have a supportive, collaborative culture and pride ourselves on developing our people to achieve their full potential.

Overview:

We are looking for a motivated Digital Support Apprentice to join our team. This is a fantastic opportunity for someone who wants to start their career in an office and gain hands-on experience while working towards a recognised qualification.

Responsibilities:

• Keep client data accurate and secure in CRM and practice management platforms like Xero, BrightManager, Karbon, or AccountancyManager.
• Act as the go-to person for internal tech systems, supporting teammates with CRM, document management, and workflow software.
• Manage client enquiries across phone, email, and digital channels, ensuring a friendly and professional response every time.
• Collaborate with accounts, tax, and payroll teams to maintain smooth data flow and efficient cross-department processes.
• Create and format documents using Microsoft Word, Excel, Outlook, and Adobe Acrobat, maintaining consistent digital standards.
• Scan, upload, and archive records using digital document management systems, ensuring files are organised and traceable.
• Help improve internal digital workflows and automation processes, suggesting new tools or methods to boost efficiency.

Desirable skills:

• Great communication skills.
• Competent with Microsoft packages.
• Ability to organise workload.
• Reliable.
• Confident.
• Team player.
• Positive attitude.
• Helpful.

Salary: £15,000 per annum.

Working hours: 35 hours per week, Monday to Thursday, 8am - 5pm, Friday 9am - 1pm.

Benefits:

• Full training towards a recognised Digital Applications qualification.
• On-the-job learning with mentoring and support from experienced staff.
• Opportunity to work on live projects with real impact.
• Company social events and team activities.
• Career development opportunities within the business.

Future prospects:

90% of QA apprentices secure permanent employment after completing: this is 20% higher than the national average.

Important information:

This vocational apprenticeship comprehensively supports your specific job role with this particular employer.  Throughout your learning journey, you are fully supported by your dedicated QA skills coach and your mentor at work.  They ensure you settle in, help you develop all the skills you need to be successful in your job role and pass your assessments, and can provide one to one support.

Starting with insights into your current potential, they plan your growth in a programmatic way, close skills gaps with immersive training and ensure what you learn is applicable to what you do. They talk you through the specifics on the qualifications you gain and how they align in particular to your day to day role.

On completion, as well as the valuable work experience you have gained, you get a nationally recognised qualification at SCQF Level 6.

If you are interested in starting your career and receiving a work based qualification at the same time APPLY NOW!

Please be advised that this advert may close prior to the closing date stated above if a high number of applications are received. If you are interested in this vacancy please apply below as soon as possible.