Digital Support Apprentice

Are you looking to begin your career in a fast paced and exciting office environment?

SW Global are looking to bring on a new apprentice to join their growing team. They have had a lot of success with apprentices in the last number of years and are looking to replicate this by bringing on another apprentice to grow within the business. Many of the apprentices they have taken on across multiple disciplines have progressed within the business so it is an excellent company to grow with.

What will I be doing?

• Work to become a super user of the SWGR WorkSafe platform to support user administration activities by creating and updating accounts, ensuring new users have appropriate access before commencing work

• Act as a first responder to incoming enquiries through phone and email by provide customer support, maintaining records, supporting reception activities and assisting colleagues effectively

• Use digital systems such as work calendars and Excel to process client timesheet information, maintain accurate records and ensure payroll and finance data is updated in a timely and compliant manner

• Maintain and update operational databases and digital records, ensuring information is accurate, secure and compliant with internal and external audit requirements

• Produce and maintain reports by gathering and analysing information from multiple internal systems, using Microsoft Excel and other business applications to support operational decision-making

• Create, manage and share business documents, spreadsheets, emails and digital correspondence using Microsoft Office applications, Adobe software and web-based databases to support day-to-day business operations

What do I need to be successful?

• Desire and willingness to expand on knowledge on internal systems

• Ability to work well both individually, and as part of team

• Good timekeeping

• A strong work ethic

• Strong communication skills

• Confident in speaking to others

Working hours: Monday to Thursday, 9am – 5pm, Friday 9am – 3:45pm

Benefits:

• Parking

• Early finish every Friday

Future prospects:

90% of QA apprentices secure permanent employment after completing: this is 20% higher than the national average.

Important information:

This vocational apprenticeship comprehensively supports your specific job role with this particular employer. Throughout your learning journey, you are fully supported by your dedicated QA skills coach and your mentor at work. They ensure you settle in, help you develop all the skills you need to be successful in your job role and pass your assessments, and can provide one to one support.

Starting with insights into your current potential, they plan your growth in a programmatic way, close skills gaps with immersive training and ensure what you learn is applicable to what you do. They talk you through the specifics on the qualifications you gain and how they align in particular to your day to day role.

On completion, as well as the valuable work experience you have gained, you get a nationally recognised qualification at SCQF Level 6.

If you are interested in starting your career and receiving a work based qualification at the same time APPLY NOW!