Digital Support Apprentice

Why CRC Care?

CRC Care provide care at home services, as opposed to residential care, they provide onsite care to vulnerable individuals. They are looking to expand their Digital Team by recruiting a Digital Applications Support Apprentice! This apprentice will work towards an SCQF Level 6 Qualification based in their Renfrew office.

Responsibilities:

• Working in the Digital Support team as first response to all incoming enquiries, problem solving and ensuring calls are transferred and messages passed on accurately to internal stakeholders
• Becoming a superuser in CareLineLive – and you will be responsible for home care management as well as visit/call monitoring
• You will be responsible for the management of office levels & stock supplies, you will track this through Excel
• Collaborate with all staff and multidisciplinary teams to help ensure that service user needs and requests are met
• You will be responsible for creating and updating reports
• Collaborating with the senior management team to identify opportunities for continuous process improvements
• Using Microsoft Packages as part of your daily routine you will be emailing with Outlook, Teams and Excel to update records and collaborate with client

What do they need from you?

• Someone passionate to learn
• Communication skills

Salary: £20,592 per annum

Working hours: 33 hours per week (3 x 12-hour shifts, 9am – 9pm)

Benefits:

• 28 days annual leave
• Free onsite parking
• Casual dress

Future prospects:

90% of QA apprentices secure permanent employment after completing: this is 20% higher than the national average.

Important information:

This vocational apprenticeship comprehensively supports your specific job role with this particular employer. Throughout your learning journey, you are fully supported by your dedicated QA skills coach and your mentor at work. They ensure you settle in, help you develop all the skills you need to be successful in your job role and pass your assessments, and can provide one to one support.

Starting with insights into your current potential, they plan your growth in a programmatic way, close skills gaps with immersive training and ensure what you learn is applicable to what you do. They talk you through the specifics on the qualifications you gain and how they align in particular to your day to day role.

On completion, as well as the valuable work experience you have gained, you get a nationally recognised qualification at SCQF Level 6.

If you are interested in starting your career and receiving a work based qualification at the same time APPLY NOW!

Please be advised that this advert may close prior to the closing date stated above if a high number of applications are received. If you are interested in this vacancy please apply below as soon as possible.