Digital Support Apprentice

Employer description:

Russell Taylor Group has grown in 10 years from a father and son vision to a national technical recruitment partner. With a continually expanding team of industry specialists, we are able to offer unrivalled temporary and permanent recruitment solutions within the construction, engineering, manufacturing, oil and gas and energy sectors, on both a national and international basis.

Overview:

We are looking to place a conscientious and enthusiastic Digital Support Apprentice to support our Business Support Team within our Scotland office. The successful candidate will support the Office Manager with daily office tasks to ensure the smooth running of our candidate set up and payroll processes. As a small office within the larger company this position may consist of various roles and tasks, giving an all-round experience of the Recruitment sector. Your role will be inclusive of training delivered by supportive members of your team and external apprenticeship training provider.  

Responsibilities:

• First responder to incoming calls and acting as first point of contact for the office e-mail ticketing system. This will involve triaging phone calls and ticketed emails to the relevant account manager.
• Become a superuser of RDB – our bespoke CRM system. This will involve logging and updating candidate and client information, making sure details are accurately inputted.
• Being responsible for preparing and gathering timesheets for weekly payroll on RDB. Collaborating with Microsoft Excel to transfer the data accurately.
• Communicate internally and externally using Microsoft Outlook.
• Upload and maintain files via OneDrive to allow for cross collaboration on documents for the team.
• Create and update candidate availability lists on Excel to assist the consultants and resourcers in obtaining manpower as needed.
• Assisting with meeting arrangements, including scheduling, preparing materials, and taking minutes.

Desirable skills:

• Communication skills: Strong verbal and written communication skills for interacting with colleagues and clients.
• Organisation skills: Ability to manage tasks, prioritize effectively, and maintain organized records.
• Attention to detail: Accuracy and thoroughness in completing tasks and maintaining records.
• Teamwork: Ability to work effectively with others and contribute to a positive team environment.
• Adaptability: Willingness to learn new skills and adapt to changing priorities
• IT skills: Proficiency in Microsoft Office Suite (Word, Excel, Outlook) and other relevant software.
• Customer service skills: Providing excellent service to both internal and external customers.

Salary: £15,704 - £20,800 per annum (depending on age)

Working hours: 40 hours per week, Monday to Thursday 8:30am - 5pm, Friday 8:30am-3:30pm.

Benefits

• Integrated career pathway.
• 1 to 1 training with a fully-fledged 360 recruitment consultant and team-various industries available.
• Supportive team environment.
• Commission/bonus structure available for all apprentices.
• Monday to Friday hours - no weekends and an early finish on a Friday!

Future prospects:

90% of QA apprentices secure permanent employment after completing: this is 20% higher than the national average.

Important information:

This vocational apprenticeship comprehensively supports your specific job role with this particular employer.  Throughout your learning journey, you are fully supported by your dedicated QA skills coach and your mentor at work.  They ensure you settle in, help you develop all the skills you need to be successful in your job role and pass your assessments, and can provide one to one support.

Starting with insights into your current potential, they plan your growth in a programmatic way, close skills gaps with immersive training and ensure what you learn is applicable to what you do. They talk you through the specifics on the qualifications you gain and how they align in particular to your day to day role.

On completion, as well as the valuable work experience you have gained, you get a nationally recognised qualification at SCQF Level 6. 

If you are interested in starting your career and receiving a work based qualification at the same time APPLY NOW!