Digital Support Apprentice

About Speirs Gumley: We are looking for a Digital Support Apprentice to join our busy property factoring business. This role is ideal for someone looking to learn the ropes of working in an office environment and gain hands-on experience across all departments.

The position is busy and varied, supporting the smooth day-to-day running of the office. Duties include reception cover and use of our switchboard system, MiVoice, managing shared mailboxes using Microsoft Outlook, organising keys and fobs, and carrying out digital support tasks using Excel and our CRM system, CPL.

Responsibilities:

• First responder using MiVoice for switchboard/reception cover when clients are getting in touch with questions/queries.
• Be a CPL (CRM system) superuser for the business. This is the database that stores our customer/client data. This will require in the inputting of accurate information and editing/adding/removing information when requested.
• Manage shared mailboxes in Microsoft Outlook, responding to customer questions and triaging problems/concerns and escalating when appropriate.
• Utilise Microsoft Excel to update/edit spreadsheets containing client/customer data.
• Organising keys and fobs, distributing them to the relevant holders.

Skills required

• Good time-management skills with the ability to prioritise tasks.
• Strong organisational skills and attention to detail.
• Willingness to learn and support colleagues across all departments.
• No prior experience required—full training will be provided.

Salary: £17,000 per annum.

Working hours: 37.5 hours per week. The role is based in our office in Rutherglen and hours of work are Monday to Thursday 9am - 5pm, with a 4pm finish on a Friday.

Benefits

• On site parking.
• Office incentives.
• Earlier finish on Fridays.
• Modern open plan office space.

Future prospects:

90% of QA apprentices secure permanent employment after completing: this is 20% higher than the national average.

Important information:

This vocational apprenticeship comprehensively supports your specific job role with this particular employer. Throughout your learning journey, you are fully supported by your dedicated QA skills coach and your mentor at work. They ensure you settle in, help you develop all the skills you need to be successful in your job role and pass your assessments, and can provide one to one support.

Starting with insights into your current potential, they plan your growth in a programmatic way, close skills gaps with immersive training and ensure what you learn is applicable to what you do. They talk you through the specifics on the qualifications you gain and how they align in particular to your day to day role.

On completion, as well as the valuable work experience you have gained, you get a nationally recognised qualification at SCQF Level 6.

If you are interested in starting your career and receiving a work based qualification at the same time APPLY NOW!

Please be advised that this advert may close prior to the closing date stated above if a high number of applications are received. If you are interested in this vacancy please apply below as soon as possible.