Digital Support Apprentice

Why Osprey Housing?

At Osprey Housing, ambition drives everything they do, they are a high-performing team that thrives on innovation and welcomes every challenge as an opportunity to achieve more. They believe in equality and respect, celebrating the unique strengths and perspectives each person brings. Their commitment to quality and professionalism means they set high standards and take pride in delivering outstanding results. And because the world doesn’t stand still, they’re agile and responsive, adapting quickly to change while never compromising on what they deliver. If you’re looking for a place where your contribution matters and your growth is supported, you’ll feel right at home at Osprey Housing.

They are looking to expand their Digital Team by recruiting a Digital Applications Support Apprentice! This apprentice will work towards an SCQF Level 6 Qualification based in their Westhill office.

Responsibilities:

• Digital communication and customer support: Manage asset-related communications using Outlook, Word, and Copilot, responding to queries by phone, email, and in person, and ensuring all interactions are logged and tracked in the HomeMaster CRM.
• Data management and record keeping: Maintain accurate digital records and files in line with Osprey policies, using Excel, Word, and the HomeMaster CRM to ensure compliance and easy retrieval of information.
• Issue resolution and workflow processing: Action customer requests and issues (such as repairs, alterations, and compliance tasks) by updating HomeMaster and collaborating with the team to ensure timely follow-up and resolution.
• Digital reporting and documentation: Produce and update IT statistics, reports, and checklists using Excel and Word, supporting the team with up-to-date digital documentation for audits and reviews.
• System maintenance and data validation: Assist with the ongoing maintenance, validation, and accuracy of data within HomeMaster and the internal HR system, ensuring all information is current and reliable.
• Scheduling and compliance tracking: Support the scheduling and digital recording of statutory inspections (e.g., gas, electrical, fire safety) and help collate compliance documentation and certificates using Outlook, Excel, and HomeMaster.
• Digital content and internal communication: Contribute to tenant-facing articles, newsletters, and social media updates, ensuring content is relevant and accessible, and support internal communication using Microsoft 365 tools and Copilot.

What do they need from you?

• Friendly, confident, and enjoys working with people.
• Calm and professional, even in busy or challenging situations.
• Well organised, with good attention to detail.
• A strong communicator, both verbally and in writing.
• Able to work independently as well as part of a team.
• Interested in the administrative side of property management.
• Passionate about delivering excellent customer service.

Salary: £24,479 per annum.

Working hours: Monday to Friday, 9am – 4pm.

Future prospects:

90% of QA apprentices secure permanent employment after completing: this is 20% higher than the national average.

Important information:

This vocational apprenticeship comprehensively supports your specific job role with this particular employer. Throughout your learning journey, you are fully supported by your dedicated QA skills coach and your mentor at work. They ensure you settle in, help you develop all the skills you need to be successful in your job role and pass your assessments, and can provide one to one support.

Starting with insights into your current potential, they plan your growth in a programmatic way, close skills gaps with immersive training and ensure what you learn is applicable to what you do. They talk you through the specifics on the qualifications you gain and how they align in particular to your day to day role.

On completion, as well as the valuable work experience you have gained, you get a nationally recognised qualification at SCQF Level 6.

If you are interested in starting your career and receiving a work based qualification at the same time APPLY NOW!

Please be advised that this advert may close prior to the closing date stated above if a high number of applications are received. If you are interested in this vacancy please apply below as soon as possible.