First Line IT Apprentice
About Tela Technology:
Tela Technology is a UK-based technology and communications provider delivering IT support, connectivity, cloud, and business communication solutions. They help organisations modernise, secure, and manage their technology infrastructure through reliable managed services and innovative digital solutions.
Responsibilities:
- Providing end user support, both internally and to clients via telephone and email
- Building computers and profile user accounts onto machines
- Installing and configure software for users
- Setting up printers for users
- Handling password issues
- Keeping customers regularly updated on open tickets
- Completing scheduled tickets in a timely manner
- Ensuring all tasks are completed within the parameters and guidance of our ISO 27001 standard (candidates will receive training on this)
- Liaising with third party suppliers to resolve issues where appropriate
- Escalating tickets where required to the Senior 1st and 2nd Line teams
- PC builds
Desirable skills:
- A customer first mindset
- Exceptional communication skills (verbal and written)
- A reliable individual who enjoys working autonomously
- A genuine interest in technology, with the enthusiasm to continuously develop skillset
- The ability to build rapport and relationships with colleagues, customers and suppliers
- High degree of accuracy and a keen eye for detail
- Self motivated, enthusiastic and works well within the team
Entry requirements:
- 3 GCSEs (or equivalent) at grades 4+ (A-C) in any subject
- GCSE Maths and English (or equivalents) at grades 3+ (D or above)
- Prospective apprentices must not hold an existing qualification at the same or higher level as this apprenticeship is in a similar subject
You may also have a combination of qualifications and experience which demonstrate the minimum foundation needed for the programme. In this instance you could still be considered for the programme.
If you hold international equivalents of the above qualifications, at the time of your application you must be able to provide an official document that states how your international qualifications compare to the UK qualifications.
For more information please visit the UK ENIC website.
Working hours: The successful candidate will initially work 8:45am - 5:15pm, Monday to Friday, with a 1 hour lunch break.
Benefits:
- 20 days holiday
- 1 additional day to celebrate your birthday
- Healthcare cashplan on 6 months service which includes access to our employee assistance programme
- Employee discount scheme
Future prospects:
90% of QA apprentices secure permanent employment after completing: this is 20% higher than the national average.
About QA:
Our apprenticeships are the perfect way to gain new skills, earn while you learn, and launch yourself into an exciting future. With over 50,000 successful apprenticeship graduates, we're a top 50 training provider, dedicated to helping you succeed.
Interested? Apply now!
Please be advised that this advert may close prior to the closing date stated above if a high number of applications are received. If you are interested in this vacancy please apply below as soon as possible.