ICT Apprentice

About TT2:

TT2 is a UK-based transport infrastructure company responsible for operating and maintaining the Tyne Tunnels, a key road link under the River Tyne. The company manages tolling, traffic flow, safety, and ongoing maintenance to ensure the tunnels run efficiently and reliably.

About the role:

The ICT Apprentice will provide first line support to TT2 employees for all aspects of IT infrastructure, including network, serve hardware and software, resolving support issues with guidance from team members and skills learnt from the apprenticeship and on the job training.

Learning how to support the technology systems that enable TT2 to operate efficiently and securely, this hands-on role involves providing first-line technical support, maintaining hardware and user accounts, and assisting with cyber security and IT improvement initiatives across the business.

Responsibilities:

• IT support & troubleshooting: Provide first-line technical support to colleagues across the business, diagnosing and resolving hardware, software, and connectivity issues efficiently to minimise disruption to operations.
• Hardware installation & maintenance: Install, configure, and maintain desktops, laptops, printers, and other hardware across the business, including ordering and replacing equipment as required.
• Cyber security & data protection: Support cyber security best practice by maintaining secure access controls, assisting with software updates, and promoting safe use of IT systems across the business.
• System setup & user administration: Support the onboarding of new starters by setting up devices, email accounts, system access, and permissions, ensuring all equipment is configured correctly and securely.
• Project support: Contribute to IT-related projects, including system implementations and technology improvements, ensuring tasks are completed within agreed timeframes.
• IT asset & licence management: Maintain accurate records of IT equipment, software licences, and system documentation to ensure compliance and accountability.
• Team collaboration: Work collaboratively across departments, building positive working
• relationships and being a reliable point of contact for Support Services IT support. Work closely with internal teams and external IT providers, ensuring clear communication and timely resolution of technical issues.
• Documentation & process improvement: Create and maintain clear IT documentation, user guides, and troubleshooting notes to support efficiency and continuous improvement.
• Stakeholder communication: Act as a point of contact for contractors or external suppliers and clearly communicate technical issues and TT2 standards, explaining solutions clearly and patiently to both technical and non-technical users.

You will need the following skills:

• Organised and detail-oriented: Able to manage multiple support requests, prioritise effectively, and maintain accurate system and equipment records, working under pressure and meeting timescales with minimal supervision.
• Responsible and trustworthy: Handles access permissions, devices, and sensitive information with discretion, confidentiality and accountability.
• Adaptable and eager to learn: Demonstrates curiosity about technology, embracing new systems, tools, and processes in a fast-paced environment.
• Enthusiastic problem solver with exceptional analytical ability with a high standard of accuracy who enjoys taking tasks to completion.

Entry requirements:

• 3 GCSEs (or equivalent) at grades 4+ (A-C) in any subject.
• GCSE Maths and English (or equivalents) at grades 3+ (D or above).
• Prospective apprentices must not hold an existing qualification at the same or higher level as this apprenticeship is in a similar subject.

You may also have a combination of qualifications and experience which demonstrate the minimum foundation needed for the programme. In this instance you could still be considered for the programme.

If you hold international equivalents of the above qualifications, at the time of your application you must be able to provide an official document that states how your international qualifications compare to the UK qualifications. 

For more information please visit the UK ENIC website.

Working hours: 37.5 hours per week.

Benefits:

• A fully funded formal and recognised qualification.
• Paid online instructor sessions.
• A professional and supportive team.
• Training and development – opportunities to take part in a range of training events and ongoing professional development.
• Family friendly employer – working within a team which understands that operational needs can be balanced with family responsibilities.
• Employee assistance programme – free and confidential third-party telephone counselling service available 24 hours a day.
• Pension scheme – Local Government Pension Scheme (if applicable).
• Employee benefits scheme – high street discounts and cycle to work scheme.

Future prospects:

90% of QA apprentices secure permanent employment after completing: this is 20% higher than the national average.

About QA:

Our apprenticeships are the perfect way to gain new skills, earn while you learn, and launch yourself into an exciting future. With over 50,000 successful apprenticeship graduates, we're a top 50 training provider, dedicated to helping you succeed.

Interested? Apply now!

Please be advised that this advert may close prior to the closing date stated above if a high number of applications are received. If you are interested in this vacancy please apply below as soon as possible.