IT Apprentice

Employer description:  Beck Greener is a specialist European firm of patent, trademark and design attorneys based in London, UK and Alicante, Spain. Think of us as your home for intellectual property (IP) across the UK, Europe and beyond.

Overview:

At Beck Greener LLP, we are looking for an IT Apprentice to be the face of the IT department. They will need to be confident to be able to approach all members of staff\partners to deliver a customer focused approach to IT. As such they will need good customer service skills as they deliver first line support to the business.

Responsibilities:

• Responding to helpdesk requests, logging calls and tracking issues.
• Diagnosing and resolving IT issues, both remotely and in person.
• Providing first-line support to users for hardware and software problems.
• Escalating issues to more experienced technicians when necessary. 
• Assisting with hardware installations, upgrades and repairs.
• Maintaining and troubleshooting computer systems, networks and related equipment.
• Installing, configuring and updating software applications.

Desirable skills:

• Communication.
• Customer service.
• Problem-solving.
• Teamwork.
• Adaptability and willingness to learn.
• Reliable.
• Enthusiastic.
• Attention to detail.
• Resilient.

Entry requirements:

• 3 GCSEs (or equivalent) at grades 4+ (A-C) in any subject
• GCSE Maths and English (or equivalents) at grades 3+ (D or above)
• Prospective apprentices must not hold an existing qualification at the same or higher level as this apprenticeship is in a similar subject

You may also have a combination of qualifications and experience which demonstrate the minimum foundation needed for the programme. In this instance you could still be considered for the programme.

If you hold international equivalents of the above qualifications, at the time of your application you must be able to provide an official document that states how your international qualifications compare to the UK qualifications. 

For more information please visit the UK ENIC website.

Working hours:

37.5 hours per week.

Benefits:

• Competitive salary.
• Friendly atmosphere.
• Training and development.
• Other employee perks.

Future prospects:

90% of QA apprentices secure permanent employment after completing: this is 20% higher than the national average.

About QA:

Our apprenticeships are the perfect way to gain new skills, earn while you learn, and launch yourself into an exciting future. With over 50,000 successful apprenticeship graduates, we're a top 50 training provider, dedicated to helping you succeed.

Interested? Apply now!