IT Desktop Engineer Apprentice

About King's:

King’s College London is a world-renowned university that delivers exceptional education and world-leading research.

King’s College London’s IT Department is looking for an enthusiastic and motivated apprentice with great communication skills to kick start their IT career, and join us in providing excellent customer service and IT Support for King’s staff and students. You’ll be joining our End User Services Desktop Team, who are the front of house for King’s IT, and support people at all levels of the University.

We will provide full training, so previous IT experience is not essential.

What the job entails:

You’ll become an integral part of our IT HUB & Desktop teams, providing advice and technical assistance to King’s staff and students, both at our onsite TechBars and IT HUB, and via support tickets. Our team supports a range of IT hardware and software including:

• Windows and macOS laptops and desktops
• Android and iOS/ iPadOS phones/ tablets
• Microsoft 365 and other specialist software
• Audio visual equipment for teaching and learning
• And lots more!

You will spend time working with colleagues across our End User Services Department, provisioning and deploying a range of laptops and devices for our staff and students, answering support queries, managing inventory, and much more besides.

Your off the job training will be with QA our Apprenticeship Partner, and will consist of online self study, and online classroom style teaching. A typical day with us will involve assisting King’s staff and students with in person IT support and assistance and working closely with our Desktop Team. This could involve deploying IT hardware to users, working on projects such as office moves, student computing maintenance, or assisting staff and students via support tickets. 

You will work on an 18 month contract with us while you complete your studies and will have the opportunity to complete two Microsoft Technology Associate (MTA) exams in Cloud and relevant technologies, and your ITIL Foundation Certificate, in addition to the Level 3 Cloud Engineer Apprenticeship.

You’ll be responsible for:

• Providing technical and customer service support via a rota at campus-based locations
• Processing support tickets assigned to the End User Services team and ensure their timely completion
• Participating in cross team working and training
• Ensuring knowledge and skills are developed on the supported IT infrastructure
• Functioning as an IT ambassador providing advice and knowledge where appropriate
• Contributing actively to the continual service improvement process
• Contributing to the IT knowledge base and documentation

You will need the following skills:

• Basic computer literacy
• Basic customer services experience
• Ability to identify and manage priorities
• Excellent written and oral communication skills
• Ability to articulate ideas to both technical and non-technical audiences
• Proactive approach to work
• Ability to set and achieve goals for self within the framework provided
• Willingness to update personal knowledge and a commitment to continuous improvement

Entry requirements:

• 3 GCSEs (or equivalent) at grades 4+ (A-C) in any subject
• GCSE Maths and English (or equivalents) at grades 3+ (D or above)
• Prospective apprentices must not hold an existing qualification at the same or higher level as this apprenticeship is in a similar subject

You may also have a combination of qualifications and experience which demonstrate the minimum foundation needed for the programme. In this instance you could still be considered for the programme.

If you hold international equivalents of the above qualifications, at the time of your application you must be able to provide an official document that states how your international qualifications compare to the UK qualifications. 

For more information please visit the UK ENIC website.

Working hours: 35 hours per week, 9am – 5pm

Benefits:

We offer 30 days of annual leave in addition to University Closure days. Find out more about the benefits of joining us here:

Future prospects:

90% of QA apprentices secure permanent employment after completing: this is 20% higher than the national average.

About QA:

Our apprenticeships are the perfect way to gain new skills, earn while you learn, and launch yourself into an exciting future. With over 50,000 successful apprenticeship graduates, we're a top 50 training provider, dedicated to helping you succeed.

Interested? Apply now!

Please be advised that this advert may close prior to the closing date stated above if a high number of applications are received. If you are interested in this vacancy please apply below as soon as possible.