IT Helpdesk Support Technician

About us:

Flex IT is a growing and customer-focused IT services provider, committed to delivering high-quality technical support and infrastructure solutions. With a passion for service and innovation, we support a wide range of clients across sectors and are looking for an enthusiastic IT apprentice to join our team.

Overview:

We are now looking for an eager candidate to join us as an IT Helpdesk Support Technician apprentice. This hands-on role will offer practical experience across core areas of IT support, including service ticket handling, hardware setup, user support and on-site assistance. You’ll work alongside experienced professionals and receive full training while gaining a recognised qualification.

Responsibilities:

• Respond to customer support requests in line with SLAs
• Answer phones using standard procedures and provide first-line technical support
• Perform daily backup checks and escalate issues where necessary
• Configure and install IT hardware (PCs, laptops, printers, routers, etc.)
• Keep customers informed on progress through the ticketing system
• Work to resolve tickets promptly or escalate to 2nd line support when required
• Document installations and support procedures accurately
• Support internal hardware logistics (e.g., moving kit to work area)
• Collaborate with team members across Flex
• Attend client sites with team members when needed

Essential skills:

• Passion for IT and a desire to build a career in tech
• Basic understanding of computer systems and hardware
• Good verbal and written communication
• Strong attention to detail and problem-solving ability
• Reliable, proactive and team-oriented
• UK driving licence and own vehicle

Entry requirements:

• 3 GCSEs (or equivalent) at grades 4+ (A-C) in any subject
• GCSE Maths and English (or equivalents) at grades 3+ (D or above)
• Prospective apprentices must not hold an existing qualification at the same or higher level as this apprenticeship is in a similar subject

You may also have a combination of qualifications and experience which demonstrate the minimum foundation needed for the programme. In this instance you could still be considered for the programme.

If you hold international equivalents of the above qualifications, at the time of your application you must be able to provide an official document that states how your international qualifications compare to the UK qualifications. 

For more information please visit the UK ENIC website.

Working hours:

38 hours per week, Monday to Friday, 8:30am – 5pm

Benefits:

• 28 days holiday (including bank holidays)
• Company pension scheme
• Hybrid working opportunities as you progress
• Mentorship from experienced IT professionals
• Opportunities for career development
• Hands-on experience with real clients and varied IT systems

Future prospects:

There is potential for full-time employment at the end of the programme, with scope to specialise in advanced IT roles, including 2nd line support or field engineering.

About QA:

Our apprenticeships are the perfect way to gain new skills, earn while you learn, and launch yourself into an exciting future. With over 50,000 successful apprenticeship graduates, we're a top 50 training provider, dedicated to helping you succeed.

Interested? Apply now!