IT Network Support Apprentice

Employer description:

Huddersfield Town Association Football Club is a historic English football club based in West Yorkshire. Known as The Terriers, the club boasts a proud legacy, including being the first team to win three consecutive English league titles in the 1920s and an FA Cup victory in 1922. Today, Huddersfield Town plays at the modern John Smith’s Stadium, which serves as a hub for sport and community engagement. With a strong commitment to innovation, teamwork, and local pride, HTAFC continues to build on its rich heritage while striving for success on and off the pitch.

Overview:

The IT Network Support Apprentice will support the IT Team with the day-to-day operation of the various components that comprise the active infrastructure (including Aruba switches, routers, firewalls, wireless infrastructure, and network management systems).

The post holder will also assist in the continuous development and design of the network active infrastructure, maintaining and monitoring the network as part of day-to-day operations, and contributing to the ongoing development of the company’s networks. Working as a team member, the post holder will also contribute to investigating and introducing new technologies and networking services to support the company’s IT strategy. 

Responsibilities:

• Problem-solving end user support issues.
• Being a direct point of contact for both internal and external enquiries.
• Client operating systems installations.
• Telecoms installations.
• IT remote support.
• Assisting with repairs of faulty equipment.
• Assisting in setting up office network systems.
• Assisting in the audio-visual set-up for the stadium and training ground, including for match days and other events as required.
• Contributing ideas to programmes and developing projects.
• Ensuring all information is kept up-to-date and recorded as necessary.
• Active Directory, Group Policy, DNS, DHCP.
• IT security, desktop/file and folder/network and internet.
• Office 365 applications.
• Liaising with external suppliers.
• Monitoring backup and recovery policies.
• Continuing to invest in learning and development.
• Ensuring IT-related issues are addressed and resolved in a timely manner.
• Providing a high level of customer service at all times.
• Ensuring infrastructure is consistently well-maintained and developed, with all necessary security in place

Desirable skills:

• Proactive with workload and interventions.
• Seek to continually develop their skills and knowledge.
• Adopt an organised and structured approach to fulfilling the duties and responsibilities of the role.
• Communicate appropriately at all levels.
• Be flexible to fit the development and growth of the organisation.
• Be flexible in hours of work.
• Be trustworthy and adhere to the Club’s Code of Conduct and Ethics.

Entry requirements:

• an A-Level in ICT
• OR an International Baccalaureate at Level 3 ICT
• OR a Level 3 apprenticeship in a similar subject
• OR a BTEC Extended Diploma in IT (180 credits)

You may also have a combination of qualifications and experience which demonstrate the minimum foundation needed for the programme. In this instance you could still be considered for the programme.

If you hold international equivalents of the above qualifications, at the time of your application you must be able to provide an official document that states how your international qualifications compare to the UK qualifications. 

For more information please visit the UK ENIC website.

Working hours: 35 hours a week, 9am - 5pm with 1 hour lunch break. If you are working a matchday you will get a day off in lieu.

Benefits:

• Enhanced maternity, paternity, and adoption payments.
• Season card allocation.
• Professional development opportunities.
• Free on-site parking.
• Pension scheme.
• Support for caring and family commitments.

Future prospects:

Potential to move to a qualified role in IT Support.

About QA:

Our apprenticeships are the perfect way to gain new skills, earn while you learn, and launch yourself into an exciting future. With over 50,000 successful apprenticeship graduates, we're a top 50 training provider, dedicated to helping you succeed.

Interested? Apply now!

Please be advised that this advert may close prior to the closing date stated above if a high number of applications are received. If you are interested in this vacancy please apply below as soon as possible.