IT Support Analyst Apprentice
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Why Search?
Search are one of the UK's leading recruitment agencies, with a successful hiring rate of 80%, they placed over 60,000 candidates last year.
Search are looking to expand their Digital Team by recruiting an IT Support Analyst Apprentice! This apprentice will work towards an SCQF Level 8 Qualification based in their Glasgow office.
Responsibilities:
- Provide 1st line IT support to end-users, responding to incidents and service requests via the service desk ticketing system and telephone calls
- Assist with 2nd line support tasks under supervision, escalating issues where appropriate
- Diagnose and troubleshoot common hardware and software issues on desktops, laptops, printers, and peripherals
- Assist with Microsoft 365/Office 365 administration including: User account setup and password resets as well as email and mailbox troubleshooting
- Using Microsoft Inturn you will assist with device enrolment, compliance check and troubleshooting of mobile and endpoint devices
- You will be responsible for providing support through SharePoint including user access and permissions and documenting library and sync issues
- You will be responsible for logging, tracking and updating incidents and requests through a ticketing system
What do they need from you?
- Keen to learn
- Good communication skills
- Positive, reliable and professional
Salary: £18,000 per annum
Working hours: Monday to Friday, 9am – 5:30pm
Benefits:
- 22 days holiday (increases each full calendar year to a maximum of 26 days)
- 8 bank holidays
- FlexHolidays – buy and sell up to 5 days based on FTE
- Auto enrolment pension
- Death in service benefit
- Employee Assistance Programme
- Cycle to Work scheme
- Vodafone friends and family discounts
Future prospects:
Potential of a full-time role on completion.
Important information:
This vocational apprenticeship comprehensively supports your specific job role with this particular employer. Throughout your learning journey, you are fully supported by your dedicated QA skills coach and your mentor at work. They ensure you settle in, help you develop all the skills you need to be successful in your job role and pass your assessments, and can provide one to one support.
Starting with insights into your current potential, they plan your growth in a programmatic way, close skills gaps with immersive training and ensure what you learn is applicable to what you do. They talk you through the specifics on the qualifications you gain and how they align in particular to your day to day role.
On completion, as well as the valuable work experience you have gained, you get a nationally recognised qualification at SCQF Level 6.
If you are interested in starting your career and receiving a work based qualification at the same time APPLY NOW!
Please be advised that this advert may close prior to the closing date stated above if a high number of applications are received. If you are interested in this vacancy please apply below as soon as possible.