IT Support Apprentice

About Systemagic:

At Systemagic we have 25 years’ experience providing business award winning IT support services. Our approach is entirely customer focused as we are committed to providing what our clients want, when they need it, in the most effective manner to ensure that the technology works for you.

We’ve been doing our apprenticeships for 20 years this year and we’ve always offered on-going roles to those that complete their apprenticeships with us, so we think it’s a very good opportunity for a bright spark who wants to get into the IT support industry!

We are an award winning employer, including:

• Somerset Apprenticeship Awards 2016 – Micro Employer of the year
• Apprenticeship Awards 2017 – Commitment to Apprenticeships

Responsibilities:

• Proactively and reactively deliver first line helpdesk and technical support as required to our clients
• Administer service tickets for the service desk, creating new tickets, updating and closing tickets
• Receive and make telephone calls to our clients and suppliers to ensure class leading service is provided
• Carry out client visits when required (and appropriate)
• Maintain and update internal client documentation and database systems as required for our clients and the engineering team
• Ensure client satisfaction is achieved and maintained
• Be aware of commercial opportunities with existing and prospective clients
• Contribute to an environment that fosters open communication and trust with all team members, clients and other stakeholders

Desirable skills:

• Understanding of PCs\Macs – various operating systems and hardware
• Some fundamental networking understanding would be beneficial
• Understanding of MS Office and other mainstream applications
• Be able to work on own initiative
• Have a “can do attitude” and contribute to a “winning” culture in the team
• Be able to communicate clearly orally and via writing to Systemagic team members, suppliers and clients
• Understand and display true customer service principals – i.e. doing what you say you will do, understanding our client’s point of view, changing their style of communicating in order to be understood; remaining calm at all times
• Diligence and disciplined with administering helpdesk and tickets
• Enthusiasm and desire for making our clients lives better via technology
• Be open and honest – match the Systemagic culture
• Have sense of humour and be able to work as a team
• Potential – able to acquire new skills quickly; become an irreplaceable asset for Systemagic, and desire long term success as the company grows
• Able to lift PCs, servers, reach under desks etc

Entry requirements:

• 3 GCSEs (or equivalent) at grades 4+ (A-C) in any subject
• GCSE Maths and English (or equivalents) at grades 3+ (D or above)
• Prospective apprentices must not hold an existing qualification at the same or higher level as this apprenticeship in a similar subject

Non-standard entry with work experience

Relevant qualifications and/or work experience will be considered for applicants with potential to benefit from the programme.

You may also have a combination of qualifications and experience which demonstrate the minimum foundation needed for the programme. In this instance you could still be considered for the programme.

If you hold international equivalents of the above qualifications, at the time of your application you must be able to provide an official document that states how your international qualifications compare to the UK qualifications.

For more information please visit the UK ENIC website. 

Working hours: 40 hours per week, Monday to Friday, 8:30am - 5:30pm

Company perks:

• Never suffer the Monday morning commute again – we work from home Mondays and Tuesdays every week
• 22 days holiday that increases after each year of service (up to 30 days a year)
• Get your birthday off
• Competitive salaries with regular reviews
• Health Cash Plan on completion of your first year of service
• Financial spot-rewards for exceptional performance
• Generous contributory pension
• Unlimited training opportunities
• Discounts on iPhones and Apple devices
• A fun and relaxed office environment with comfy air conditioned offices and free on-site parking
• “Treats fridge” stocked with free drinks and snacks every week
• Staff break out area including Table football
• Shower facilities
• Regular nights out, group activities and ‘dirty’ lunches, all paid for by the company
• The opportunity to make a direct contribution to the success of the business and share in its success and rewards!

Future prospects:

• May lead to permanent employment for the right candidate on completion of the apprenticeship
• Our previous apprentices have gone on to develop within the business and our strategy is to recruit fresh future talent and develop and retain them within the business. This approach has led to us winning many awards over the years
• Opportunities to continue learning after your apprenticeship. We actively encourage and support training such as Microsoft certifications, ESET, Draytek, JumpCloud and other Software that we provide to our customers

About QA:

Our apprenticeships are the perfect way to gain new skills, earn while you learn, and launch yourself into an exciting future. With over 50,000 successful apprenticeship graduates, we're a top 50 training provider, dedicated to helping you succeed.

Interested? Apply now!

Please be advised that this advert may close prior to the closing date stated above if a high number of applications are received. If you are interested in this vacancy please apply below as soon as possible.