IT Support Apprentice

Why Farmfoods?

Farmfoods is a family business with ambition. They pride themselves on offering our customers great value, quality products from clean and tidy shops with the friendliest team in retail.

Behind the scenes, their central support teams, including IT, play a vital role in keeping their shops and distribution network running smoothly. By joining the IT team, you will be helping to support thousands of team members and millions of customers across the UK.

What’s involved?

• Working as part of their IT Helpdesk team, providing first-line technical support to team members across our shops, warehouses and offices
• Learning how to diagnose and resolve hardware, software and network issues
• Supporting the setup, configuration and maintenance of IT equipment
• Working towards a SCQF Level 8 Digital Technology Apprenticeship with our approved training provider
• Dedicated study time to complete your coursework and assignments
• Support from experienced IT professionals who will mentor and guide your development
• Completion of an independent apprenticeship end point assessment at the end of your training

Your responsibilities will include:

• Provide first-line IT support to team members predominantly in-person, as well as via phone, email and helpdesk systems
• Log, prioritise and resolve technical issues in a timely and professional manner
• Escalate more complex issues where necessary, working closely with other members of the IT team
• Assist with hardware builds, software installations and system upgrades
• Maintain accurate records of incidents and solutions
• Ensure that all work set by our apprenticeship provider is completed on time and to the best of your ability

This is a 12-month training programme and upon successful completion you will achieve a recognised qualification alongside valuable workplace experience. Following successful completion of this programme you will continue in your full-time position with us and may also be eligible to progress onto the Level 10 Degree Apprenticeship.

What do they need from you? 

• Have achieved National 5 Maths and English at Grade C or above (or equivalent)
• Not already hold a qualification in a similar subject
• Have the right to work in the UK and meet apprenticeship funding eligibility requirements
• Be able to commit to balancing full-time work with studying
• A full driving licence would be preferred but is not essential

Salary: £23,000 - £26,500 per annum

Working week: 40 hours per week, shift patterns of 7am – 4pm / 8am – 5pm / 9am – 6pm, working 5 days out of 7 (including weekends)

Benefits: 

• A fully funded Digital Technology Apprenticeship qualification
• Paid time to complete your apprenticeship coursework
• Great training and ongoing support from our experienced IT team
• 30 days holiday each year
• 15% staff discount to use in any of our shops
• Free onsite car parking at the Blairlinn office
• Free meals and refreshments available within the staff canteen
• A staff benefits package which includes a virtual GP as well as discounted services and products such as cinema tickets, gym memberships, days out and travel
• Free life assurance
• Workplace pension

Future prospects:

Upon successful completion of the apprenticeship, you will gain a full time role. 

Important information:

This vocational apprenticeship comprehensively supports your specific job role with this particular employer. Throughout your learning journey, you are fully supported by your dedicated QA skills coach and your mentor at work. They ensure you settle in, help you develop all the skills you need to be successful in your job role and pass your assessments, and can provide one to one support.

Starting with insights into your current potential, they plan your growth in a programmatic way, close skills gaps with immersive training and ensure what you learn is applicable to what you do. They talk you through the specifics on the qualifications you gain and how they align in particular to your day to day role.

On completion, as well as the valuable work experience you have gained, you get a nationally recognised qualification at SCQF Level 8.  

If you are interested in starting your career and receiving a work based qualification at the same time, APPLY NOW!

Please be advised that this advert may close prior to the closing date stated above if a high number of applications are received. If you are interested in this vacancy please apply below as soon as possible.