IT Support Technician Apprentice

International Connections Group (ICG) is a global leader in multimedia advertising, trusted by top brands to deliver impactful connections with their audiences.

About the role:

We are seeking a motivated and enthusiastic IT Support Technician Apprentice to join our IT team. This role is designed to provide hands-on experience while working towards a nationally recognised Level 3 Information Communications Technician qualification.

You will support day-to-day IT operations, assist colleagues with technical issues, and help maintain secure and efficient systems across the organisation. This role is ideal for someone looking to build a career in IT infrastructure, networking, or systems support.

Responsibilities:

• First-line technical support: Respond to helpdesk tickets and service requests. Diagnose and resolve basic hardware, software, and connectivity issues. Support Microsoft 365 applications (Outlook, Teams, SharePoint). Perform password resets and account unlocks.
• Networking & infrastructure support: Assist with configuring workstations and network devices. Support basic LAN/WAN troubleshooting. Assist in monitoring network performance. Support Wi-Fi configuration and connectivity issues.
• Cybersecurity & compliance: Support implementation of security policies and procedures. Assist with user access controls and permissions. Help maintain antivirus, endpoint protection and patch updates. Understand GDPR and data protection best practices.
• Hardware & software deployment: Set up laptops, desktops, and mobile devices. Install operating systems and approved applications. Maintain asset registers and inventory systems. Support onboarding and offboarding processes.
• Documentation & continuous improvement: Log and manage support tickets accurately. Update internal knowledge base documentation. Follow ITIL-based service management practices. Participate in team meetings and training sessions.

This role supports development of the following apprenticeship competencies:

• Knowledge: IT fundamentals (hardware, software, operating systems). Networking principles (TCP/IP, DNS, DHCP, LAN/WAN). Cybersecurity fundamentals. ITIL service management principles. Cloud technologies (Microsoft 365 / Azure basics).
• Skills: Troubleshooting and problem resolution. Communication with technical and non-technical users. Supporting remote and on-site users. Maintaining system security and compliance. Documenting processes and incidents accurately
• Behaviours: Professional and customer-focused approach. Strong attention to detail. Willingness to learn and develop. Team collaboration. Accountability and time management.

You will need the following skills:

• Strong interest in IT and technology.
• Good communication skills (written and verbal).
• Basic understanding of computer systems.

Additionally, the following experience would be beneficial:

• Familiarity with Microsoft 365.
• Basic networking knowledge.
• Prior work experience (even informal) in IT support.

Entry requirements:

• 3 GCSEs (or equivalent) at grades 4+ (A-C) in any subject
• GCSE Maths and English (or equivalents) at grades 3+ (D or above)
• Prospective apprentices must not hold an existing qualification at the same or higher level as this apprenticeship is in a similar subject

You may also have a combination of qualifications and experience which demonstrate the minimum foundation needed for the programme. In this instance you could still be considered for the programme.

If you hold international equivalents of the above qualifications, at the time of your application you must be able to provide an official document that states how your international qualifications compare to the UK qualifications. 

For more information please visit the UK ENIC website.

Working hours: 40 hours per week.

Future prospects:

Opportunity to go onto full time role after the apprenticeship.

About QA:

Our apprenticeships are the perfect way to gain new skills, earn while you learn, and launch yourself into an exciting future. With over 50,000 successful apprenticeship graduates, we're a top 50 training provider, dedicated to helping you succeed.

Interested? Apply now!

Please be advised that this advert may close prior to the closing date stated above if a high number of applications are received. If you are interested in this vacancy please apply below as soon as possible.