IT Support Technician Apprentice
Overview:
Ready to be part of a company that keeps the UK’s dental world running smoothly? At Dental Dynamix, we specialise in delivering cutting-edge IT infrastructure and digital imaging solutions to dental practices nationwide. Dentists trust our expertise to turn complex technology into seamless, stress-free systems, and our reputation is growing fast. As we continue to expand, we’re building an exciting future and striving to become one of the UK’s leading partners in Dental IT and Digital Imaging support.
What you will be doing: The IT support role will be primarily office-based, with a strong focus on customer communication via phone, email, and our support ticketing system. As part of the Support Desk team, the apprentice will receive hands-on training and development across a wide range of IT and digital imaging support tasks.
Key Responsibilities:
- Answering initial phone calls from customers and logging cases accurately in the ticketing system.
- Providing 1st line support to resolve common IT and software issues.
- Using the ticketing system to update customers and manage cases through to resolution.
- Delivering technical support for both digital imaging solutions and general IT services.
- Escalating complex cases to the Technical Manager or scheduling a site visit when required.
- Assisting with data and database migrations for customers.
- Coordinating and assisting with software installations and customer training sessions.
- Booking and liaising with Field Service Engineers for on-site visits.
- Helping manage our RMM system to ensure customer devices are secure and up to date.
Desirable skills:
- Hands-on and eager to learn
- Proactive approach to tasks and problem solving
- Comfortable working in a fast-paced, dynamic environment
- Good communicator with a helpful attitude
- Basic understanding of computers and technology
- Willingness to take on varied responsibilities
Entry requirements:
- 3 GCSEs (or equivalent) at grades 4+ (A-C) in any subject
- GCSE Maths and English (or equivalents) at grades 3+ (D or above)
- Prospective apprentices must not hold an existing qualification at the same or higher level as this apprenticeship in a similar subject
Non-standard entry with work experience Relevant qualifications and/or work experience will be considered for applicants with potential to benefit from the programme.
You may also have a combination of qualifications and experience which demonstrate the minimum foundation needed for the programme. In this instance you could still be considered for the programme.
If you hold international equivalents of the above qualifications, at the time of your application you must be able to provide an official document that states how your international qualifications compare to the UK qualifications.
For more information please visit the UK ENIC website.
Working Hours Monday to Friday: 9:00 am – 5:00 pm.
Benefits
- Salary increase after 3 month probation has passed
- On-the-job training and opportunities for development
- A supportive, friendly team environment
- Opportunities for career progression within a rapidly expanding company
Future prospects:
90% of QA apprentices secure permanent employment after completing: this is 20% higher than the national average.
About QA: Our apprenticeships are the perfect way to gain new skills, earn while you learn, and launch yourself into an exciting future. With over 50,000 successful apprenticeship graduates, we're a top 50 training provider, dedicated to helping you succeed. Interested? Apply now!