Technology Resilience & Continuity Lead (London)

Job Description

hackajob is collaborating with QBE Insurance to connect them with exceptional professionals for this role.

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Primary Details

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Time Type: Full time

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Worker Type: Employee

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QBE European Operations (EO) is seeking a Technology Services Resilience & Continuity Lead to establish and drive a comprehensive resilience capability across Technology Services. The successful candidate will play a critical role in ensuring the organisation can effectively respond to and recover from operational disruptions, while meeting regulatory and business expectations.

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As an integral part of Technology Services, the role will take ownership of resilience strategy, integrating disaster recovery, operational resilience, and business continuity alignment into a cohesive framework. This includes leading the evolution of resilience capabilities in line with the IT Service Continuity Management (ITSCM) strategy, ensuring appropriate coverage of an expanded range of disruptive scenarios across Technology Services.

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Technology Resilience & Continuity Lead

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• \nLondon\n

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• \nPermanent, full time  (hybrid)\n

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The opportunity  

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We have an exciting new opportunity for Technology Services Resilience & Continuity Lead to join QBE European Operations (EO) team to establish and drive a comprehensive resilience capability across Technology Services.

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About QBE  

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At QBE, we get to the heart of what matters for our customers. And we do it all with a human touch.  

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We’re an international insurer with more than 13,000 people working across 26 countries – which means we’re big enough for your ambitions, yet small enough for you to make a real impact. It’s an exciting time. We’re building momentum towards our vision to become the most consistent and innovative risk partner.  

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What if you could have a positive impact – at work and in the world? As part of the QBE team, you’ll get to spend every day working with people who are passionate, talented and kind.  

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Your new role

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Reporting to Service Delivery and Operations Manager, you will play a critical role in ensuring the organisation can effectively respond to and recover from operational disruptions, while meeting regulatory and business expectations.

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Duties and Responsibilities

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• \nDefine and lead the EO Technology Services resilience and continuity strategy.\n

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• \nAlign disaster recovery and technology resilience capabilities with enterprise operational resilience objectives.\n

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• \nEnsure resilience frameworks support business critical services and regulatory expectations.\n

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• \nEmbed and evolve the ITSCM strategy across EO, ensuring resilience capabilities address a broad and growing set of disruptive scenarios (e.g. cyber, ransomware, data corruption, infrastructure and third-party events), in line with group direction.\n

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• \nPartner with business continuity functions to ensure alignment between technology recovery and business recovery requirements.\n

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• \nLead and coordinate Technology Services input into regulatory responses and submissions (e.g. DORA and equivalent frameworks).\n

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• \nPrepare and present resilience updates, insights, and risk positions at executive and leadership level.\n

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• \nBuild strong relationships with senior stakeholders across Technology Services, Risk, Compliance, and Business teams.\n

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• \nAct as the central point of coordination for resilience-related activity across EO Technology Services.\n

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• \nEstablish governance frameworks to ensure resilience standards are defined, implemented, and adhered to.\n

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• \nProvide oversight and assurance of DR testing, resilience exercises, and recovery readiness across Technology Services.\n

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• \nEnsure governance and assurance processes reflect the increased scope and complexity introduced by multi-scenario ITSCM requirements.\n

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• \nDefine and oversee resilience testing strategy, including disaster recovery and scenario-based exercises.\n

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• \nEnsure testing coverage extends across all ITSCM-defined scenarios, moving beyond traditional data centre recovery to include cyber, data integrity, and third-party disruption scenarios.\n

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• \nIdentify and address gaps in resilience capability and recovery readiness.\n

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• \nLead oversight and engagement of resilience improvement initiatives, ensuring deliverables are aligned, tracked, and achieved.\n

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Having the right to work in the UK is a requirement for this role. QBE may consider sponsorship at its discretion. 

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About you

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Essential:

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• \nSignificant experience in technology resilience, disaster recovery, ITSCM, or operational resilience.\n

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• \nStrong understanding of resilience strategy, governance, testing, and recovery planning.\n

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• \nExperience aligning technology recovery capabilities to business continuity and operational resilience requirements.\n

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• \nKnowledge of RTO/RPO, critical service dependency mapping, and scenario-based resilience planning.\n

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• \nProven ability to manage senior stakeholders and present resilience risks and insights at leadership level.\n

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• \nExperience supporting regulatory, audit, and assurance requirements.\n

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• \nStrong communication, coordination, and continuous improvement skills. \n

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Desirable:

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• \nExperience in financial services, insurance, or another highly regulated environment.\n

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• \nFamiliarity with DORA and other operational resilience regulations.\n

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• \nExperience with cyber recovery, ransomware scenarios, data integrity events, and third-party disruption.\n

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• \nExposure to crisis management, major incident management, and enterprise business continuity.\n

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• \nRelevant certification in resilience, continuity, risk, or IT service management. (eg. ITIL or ISO standards)\n

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Benefits 

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We offer a range of benefits to help provide holistic support for your work life, whatever your circumstances. As well as the benefits below we also offer an extensive choice of other options to suit you!  

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• \n30 days holiday a year with the option to buy up to 2 additional days.  \n

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• \nFlexible working - balancing work and life is important so our flexible working opportunities are open to all, this can include part-time, job share and compressed hours.  \n

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• \nPension – you are automatically enrolled into the QBE pension plan, which entitles you to receive employer contributions of 10% of your basic salary.  \n

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• \nPrivate medical insurance – we fund fully comprehensive private medical cover for you and all the family.  \n

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• \nFamily friendly policies – we offer 26 weeks leave at full pay regardless of gender identity, sexual orientation or how you become a parent.  \n

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• \nShort term remote work abroad - you can request up to 20 days per year to work remotely from certain locations abroad.  \n

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• \nSustainable investing - we believe sustainable integration is important for long term financial, environmental, and social outcomes. Our pension strategy supports our net-zero goal to achieve year-on-year reductions in carbon footprint, by investing more in green businesses than the broader market, so your savings are looking after the planet's future, as well as your own.  \n

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• \nCycle-to-Work – benefit from regular exercise whilst making your commute greener and cheaper, select and bike and/or accessories up to the value of £5,000.  \n

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To learn more about benefits of working with us, click Rewarding our people - QBE European Operations 

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Awards & Recognition  

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We value our employee’s experience with us and are proud to have been recognised for the following awards:  

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• \nInsurance Post British Insurance Awards 2025: Winner: Commercial Lines Insurer of the Year, Winner: Reinsurer of the Year - QBE Re, Winner: ESG, Diversity, Equity and Inclusion Initiative of the Year \n

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• \nInsurance Post British Insurance Awards 2023: QBE rated as a 5-Star Employee  \n

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To learn more about our achievements, click here 

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How to Apply  

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If you’re looking for a career that combines your expertise and your empathy, click Apply toda]]> <