Global Process Owner: Service Asset and Configuration Management

Primary Details

• Location: London

• Type: Permanent, full time

• Hybrid role, happy to talk flexible working

The Opportunity

QBE are currently recruiting a Global Process Owner: Service Asset and Configuration Management to join a well-established IT Service Management team. In this role you will define the goals and strategy for globally aligned Service Asset and Configuration Management processes, ensuring these underpin and support the overall QBE IT strategy. The Global Process Owner role will be the recognized expert in Service Asset and Configuration Management disciplines. Responsible for driving process adoption and compliance, gathering and prioritizing demand for process and tool enhancements, and ensuring the appropriate governance process is followed. Achieving business outcomes through process efficiencies and improvements is key to this role.

Your New role

• Work with key stakeholders to ensure objectives are consistent with strategies across the IT function, thereby maximizing productivity and performance, and contributing to the successful operation of IT across QBE.

• Define and implement plans, controls and appropriate MI to ensure process adherence and effectiveness and in line with a positive risk culture, ensure any risks or issues are proactively identified and remediated promptly.

• Own the end-to-end SACM processes, including asset lifecycle management, configuration management, and data quality to ensure the accuracy and integrity of the CMDB.

• Monitor and measure the performance of SACM products, making data-driven decisions to drive continuous improvement, fostering an innovative culture across the wider organisation.

• Build positive, open, and constructive relationships with key stakeholders, working in partnership to ensure processes remain fit for purpose, delivering identified business outcomes, and managing customer expectations as necessary.

About you

• Excellent communication skills with the ability to positively promote the function simply and succinctly.

• Able to work effectively at all levels of the organization and proactively manage customer expectations.

• Expert knowledge and experience of IT asset management, configuration management, and CMDB tools & technologies and key service management functions.

• Experience of delivering service within a global cross-functional, complex business environment.

• Strong analytical and problem-solving skills, with a focus on continuous improvement.