1st Line Support Engineer

1st Line Support Engineer - Berkhamsted - Excellent benefits - permanent

We are looking for a motivated and customer-focused 1st Line Support Engineer to join our IT team. This role is essential to the smooth running of our IT systems and provides an excellent opportunity to develop both technical and professional skills.

As a key member of the department, you will be the first point of contact for IT queries, providing 1st and 2nd line support to colleagues across the business. You’ll work closely with the Head of Technology and gain hands-on experience across a wide range of IT support activities, with the opportunity to take on formal training to support your career development.

We’re looking for someone who:

• Has a logical and methodical approach to troubleshooting
• Pays close attention to detail
• Delivers excellent customer service with a friendly and approachable manner
• Is eager to learn new technologies and keep skills up to date

This is a fantastic role for someone early in their IT career who wants to grow their technical expertise while making a real impact in a supportive and forward-thinking team.

What do we do?

We unite people with life changing industries through sourcing skilled professionals for the world's biggest life sciences, renewable energy, and data centre industries - creating long-lasting relationships along the way!

We focus on your career development and promotions, whilst ensuring that you love what you do as much as we do.

Why work for QCS Staffing

• Some of our amazing benefits include:
• Award-winning training and development programmes (we invest in YOU)
• Clear promotional criteria set from day one
• Hybrid working
• Highly competitive salary
• Early finish and cash prize incentives (we reward your hard work!)
• Healthcare cash plan, Private Healthcare & Pension plan
• Enhanced maternity and paternity pay
• Paid parking
• Early finish Fridays
• Socials galore: BBQs, team meals, multiple charity events, Directors lunches

Main Duties:

• Provide 1st line IT support across hardware, software, and business applications.
• Log, track, and resolve issues via the internal Helpdesk system.
• Diagnose and repair desktops, laptops, and assist with server issues where needed.
• Support CRM and business application issues, escalating when required.
• Set up hardware and accounts for new starters.
• Assist with network administration, security, and connectivity changes.
• Support telephony systems, including setup, configuration, and user queries.
• Liaise with third-party providers for technical resolutions.
• Maintain backups, archives, and accurate asset records.
• Ensure Helpdesk tickets are updated and resolved within agreed SLAs.
• Communicate clearly with users at all levels, tailoring explanations to technical ability.
• Provide training to staff on systems and hardware.
• Contribute to team meetings and share updates on technical issues and progress.

Skills & Experience

Required:

• Experience with Windows 11
• Basic knowledge of Windows Server
• Proficiency with Microsoft Office 365
• Phone systems support

Desirable (a plus, but not essential):

• Windows Server 2022
• Linux
• Active Directory / Microsoft Entra
• Microsoft Intune
• Database experience (MSSQL, MySQL, PostgreSQL)
• Hyper-V Server
• VOIP systems
• Programming or scripting (e.g. .NET, PowerShell, Batch)