Junior Application Support Analyst

Main Responsibilities:

Manage and resolve incident tickets assigned by the support desk to the Software support team

Provide regular updates to users and end-to-end ownership of assigned incidents through to closure

Provide support for major incidents providing root cause analysis

Contribute to system improvements by reviewing current practices and helping to suggest modifications

Help with the testing and documentation of new software and processes

Assist in recommending controls by identifying issues and helping to write basic improved procedures

Maintain and update system configuration documentation as directed

Skills:

Strong analytical and problem-solving abilities

Strong documentation skills

Ability to work with all areas of the business and communicate at all levels

Excellent communication skills and the ability to work in a team-oriented environment.

Desirable Experience:

Some formal IT Service Desk knowledge and skills

Ideally will have worked in a retail environment

Ideally have experience of supporting one of following areas: EPOS, Customer Order Management, Warehousing, financial and ERP